Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. This does not prevent us from varying these terms without reference to them. 4.3 Sellers Shall Not Include Promotional Material with Tickets. It depends what the tickets are for and whether 50 per ticket is feasible. At no time do We provide the Buyer's payment information to the Seller. We make no warranty with respect to the software, tickets, events, and services provided on the Site, or that sellers or buyers will perform as promised, and We expressly disclaim all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. We will also add sales or value added tax on our fees as applicable. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. Why is the price printed on the ticket different to what I paid? Event dates, times, venues and subject matter, which are listed on the ticket, may change. ; . To Whom this may concern Copyright 2017 viagogo. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Please remember that you will not be paid for this sale. When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. This is misrepresentation. How do I unsubscribe from your newsletter? On 12.6.17 I called to say no tickets had arrived, I was informed they were being delivered by ups courier. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. 2.8 Notification. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. To be a member of this Site, You must agree to accept the terms in this Agreement. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. 6.8 All Sales are Final. They STILL are not active. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. When We receive an offer by bank transfer, We will check to see if the bank account is valid. . Purchased x5 tickets for mrs browns boys in cardiff motorpoint arena for 15.6.17 back in october 2016. Can I buy tickets that are personalised with someone else's name on them? This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. PREAMBLE Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. viagogo - Buy & Sell Concert, Sport & Theater Tickets Order number: 9164448 7.2 Copyright. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Rating: File your complaint. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. On Tuesday (June 13th), I ordered 2 tickets to see Steely Dan perform at the O2 centre in October ([protected]) and managed to grab decent enough seats for as much as 483.79. Hi i am very annoyed and feel very let down by your team. How do I change the email address on my account? Viagogo complaint: 50 euro charge of cancelled ticket sale. You may find other users information to be offensive, harmful, inaccurate, or deceptive. 5.4 Making Adjustments. I have taken reasonable steps with my phone calls and emails and have no in my view a helpful response to resolve this situation 2.1 Requirements. viagogo charge for cancelling sale - kadinlarsokakta.org Sellers will be able to see the service fee and taxes on our fees before completing the listing process and thereby committing to sell their tickets. We do not control the information provided by other users which is made available through the Site. Viagogo lead me to believe that this was the official ticket seller for fleet foxes tickets as they came out at 10am yesterday morning. Ring me or give me a real number to call I entered the incorrect email when registering, how do I change it? So; I went on the hunt again, and found some more decent(ish) tickets for the extortionate price of 500.44 ([protected]) with an absolutely absurd bookin fee, but again, I'm not here about the price, I'm here because, as you can probably guess, early this morning I received another email informing me that the purchase had AGAIN been cancelled. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by Us, other than a Tax invoice if relevant and if requested by the Buyer and viagogo . It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. Shouldn't someone be keeping track of sales and preventing things like this from happening? viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). This is not OK and I would not use Viagogo again. You warrant that you are over 18 years old and have the legal capacity to make the transaction. We often link to other websites, but we can't be responsible for their content. Such notice shall be deemed given one business day after the email is sent. I would like to have a break down of why this should cost so much and a POC for redress. Stolen property includes items taken from private individuals, as well as property taken without authorisation from companies or governments. They were selling 3 lots of tickets all showing where you could be seated in the O2. No, once your tickets sell, you cannot cancel the sale as the buyer is expecting to receive them. Occasionally there may be reasons why the tickets can't be re-listed but it's usually because the event date is too near to allow secure delivery or upload to the buyer. I expect some advice/guidance from a customer service representative ASAP as I've put a very high level of effort and received significant financial backlash from securing these tickets. viagogo - Buy & Sell Concert, Sport & Theater Tickets The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). 8 tickets, it makes it very clear that the price displayed is PER TICKET. Kind regards The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. When listing seated tickets, all tickets in the same listing must be consecutive seats. Additional information can be found in our FAQs and on the ticket details pages. Submit a complaint and get your issue resolved. I cannot believe that I have been charged nearly 80 extra to what was on the final screen at confirmation of purchase. yahoo song song; jennifer oates daughter of warren oates; michelle robinson sid vicious wiki; jobs that make $60k a year without a degree; 310 east chicago street milwaukee, wi 53202; what is a midlife crisis for a woman; florida classic car show 2022. football managers without a . I don't think you've got much to stand on here as you agreed to all of this as part of the service in trying to sell the tickets, I do think it's a little shady if they never told you how much the replacement cost fee would be prior to cancellation; Was there a warning prior to cancellation e.g. Why do my tickets have someone elses name on them? Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. The sale of stolen property on viagogo is strictly forbidden and violates local, country and international law. The thing that upsets me the most is the fact that I could have used a different website to buy the tickets, and right now I'd be going to my dream concert. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. 2.6 Making an Offer. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. November 18, 2021 If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to find replacement tickets for the Buyer and to charge the Seller with the respective replacement fee, other charges, and/or take other measures, as . I am incredibly irritated by the atrocious lack of support I've received from viagogo customer service over the past few days. 2.10 Collecting Payment. 3.4 Indemnity. I want to go to the rearranged concert or receive a full refund as the error was Viagogo's. [protected]@outlook.com After reading a lot of negative reviews, I had second thoughts. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. There's no ' in my email address I have informed them off this and made sure it's right in my account but they still keep using the wrong email. To post a ticket for sale on viagogo You must first register with the Site. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to contact Contact Us to report the issue. 13th June 2017 - email received to say I was being refunded Since the email said I had 48 hours to confirm the order I did not think I would need to post them today. This fee will be deducted from your payment. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. There is an even bigger emotional cost due to people with learning disabilities not understanding why they cannot go to a shoe that has been booked and paid for months in advance and to top it off they are going thro a bereavement of a close family member just last week. Note that Your payment may be withheld if you violate this clause. 4.1 Double Posting and Removal of Tickets. Be the first to hear about special offers. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. I wouldn't think it could be that improbable to query this as they have all the data available for them. 3.1 Accurate Descriptions. Note that the Seller may or may not be required to charge you VAT on the sale of your ticket. You consent to the exclusive personal jurisdiction and venue of Swiss courts. I have not yet received a refund for the above tickets. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Can I cancel or change my purchase? If you are unable to deliver the tickets you sold, viagogo reserves the right to charge you the cost of finding comparable replacement tickets for the buyer. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. . If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). All sales and bids are final. We expressly disclaim any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. I ordered tickets for 18/6/17 for the above concert. Editor, Marcus Herbert. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. Primary Menu. viagogo charge for cancelling sale - oviedoclean.org I would like a reply to this email I know I have a 1 in 4 chance of receiving one. In Eastnor castle, not specified as outdoor. We will also add VAT on our fees as applicable. You will need a username and password to access the Site and use the Services. viagogo charge for cancelling sale. You agree that We may report any activity that it suspects violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. You may find other users information to be offensive, harmful, inaccurate, or deceptive. https://www.businessinsider.com.au/the-incredible-story-of-h. I think they should refund the fees, and they should CLEARLY state, along with the very first mention of the ticket price, what the handling fee is. 6.2 Waiver of Consequential Damages; Liability Limit. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. Once the Buyer finds a matching ticket, the Buyer notifies Us with an "offer" that the Buyer is willing to purchase the ticket. Thank you for using viagogo! I'm Travelling - where and when will I receive my tickets? Please note that service fee amounts may vary by event and are subject to VAT. You tried to sell the tickets, a buyer agreed to buy the tickets and then you pulled out "due to unforeseen circumstances"?? When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. viagogo Entertainment Inc is registered in Delaware, at the following address: 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. Profitable Tips About Online Casino Sites. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. 2.4 Listing. viagogo - Buy & Sell Concert, Sport & Theater Tickets The revised version of this Agreement is automatically effective after it is initially posted on the Site. I wanted to attend the BBC's The Biggest Weekend festival and found three tickets on secondary ticketing site Viagogo, [where people who have bought tickets can sell them on]. When We receive an offer by PayPal, We will obtain an authorisation from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. During this time, the Site will be temporarily unavailable. Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. 5.1 Investigations. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. When I clicked to 'report a problem' thinking o could explain the situation, I just got a messaging saying the order had been cancelled followed by an email saying my card would be charged 20 (from card details I was told were only required for ID and would not be charged). Share your photos and videos with others to prove the truth of your words. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. Their reply was that it is to gurantee the tickets are valid and the buyer is not denied entry on the day of event. Note that this is separate from any VAT viagogo is required to charge on its fees. This will be deducted from your next payment. I was mislead by viagogo and have been completely conned out of this money. It's the same with ticketmaster resale, it states it clearly in the t&c's, and it can be a very expensive exercise if you don't go through with the transaction. This complaint was posted by a verified customer. viagogo AG is registered in Switzerland, Company No. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. Hannah Goodbody. 7.2 Copyright. I will expect a response including an apology, I will then be forwarding invoices for fincial loss and will compensation for your irresponsible actions and service. What are the viagogo Terms and Conditions? I just bought tickets (15th June 2017) for Cat Stevens in Auckland with Viagogo. I am appalled by the lack of honesty, knowledge and training your staff showed. Yes No Contact Customer Support Regional Settings This is what they were doing in 2012 (https://www.businessinsider.com.au/the-incredible-story-of-h), " Due to a unforseen circumstance, the listing was quickly pull off and cancelled right after I was notified of the sale". Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. If you cannot use the tickets you purchased and there is still time before the event date, we advise you to re-list them by clicking on the "Sell" link on the event that you have tickets for. In its FAQ for Can I cancel my sale? (More than triple the price of 3 tickets). viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on the Site. The Sellers ticket will be de-activated and a new ticket will be issued and sent to the Buyer in line with the agreement between viagogo and Paris Saint-Germain. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. 2.11 Collecting Payment. If you can't find your event, you can tell us about it here and we'll add it to our website If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5.