I wish I found this website earlier. I will never use this site again and highly advocate not using it to anyone due to this. StubHub just took my name the last 4 digits of the card number, my email and the transaction date and said someone will email me about a refund no case number or and instructions about the process or time frame. I called stub hub because my brother got the wrong seats for a concert. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. He did not do that. Worst Customer Service Ever. StubHub has reached a settlement with consumers over its refund policies during the pandemic, which included allegedly withholding refunds from consumers who bought tickets to events that were later canceled, postponed or rescheduled due to COVID-19. All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place curated and edited by TheTicketingBusiness team at Xperiology. "McMillan says StubHub told him he could not receive a refund because the game had not been canceled but only postponed, despite the fact that he had purchased his ticket with StubHub's. We're not refunding money at this point,'" Cormier said. Last year, they cancelled the event and refunded people who bought their tickets from their website, but stubhub changed their policies in the mist to not do that. I said, you need to provide me the screenshot and if your manager is not available to talk let me speak to his manager! When you mess up, that's your problem not stubhubs and not the original sellers. This cookie is set by GDPR Cookie Consent plugin. It helps buyers and sellers of tickets for sporting events, concerts, theatre performances, and other live entertainment events. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. >> I CERTAINLY URGE THE A.G. TO GET INVOLVED. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . Most of us didn't leave yet! In Maryland, for example, more than 8,500 residents are expected to see refunds, with StubHub also on the hook for a civil penalty of over $424,000 if StubHub doesnt meet the terms of the settlement. Also, awfully bold of them to assume I would want to purchase through them again. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. Money down the drain. You can get a refund from StubHub by calling their customer service line. Outside of the US and Canada, fans are defaulted to a refund. Stub hub has failed its customers once again with a terrible return policy. In Stubhub's response to coronavirus-related cancellations, (updated on April 10) the company is offering customers a coupon for 120 percent of their original order if their event has been. All rights reserved. The company looked into those events and admits they were canceled but is inexplicably standing by its policy of only offering store credit.Healey's spokesperson told us the issue is on her radar and anyone affected should file a complaint with her office. StubHub Return Policy [Quick Information]. If you sell on Stubhub they will waive the sellers fee. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had. Wisconsin residents could get ticket refunds after StubHub settlement and would like to return it? Shame On You. They said the money had already gone to the seller which is pure BS. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. I don't want a damn coupon, I want my money back! To not refund money in a time when money is so tight is despicable & taking advantage of the situation pic.twitter.com/tRhJiJdRKS, omnipotent ondansetron (@PA_Sertraline) March 27, 2020, I will be looking to join the class action lawsuit that will be coming if I dont get a refund. $868.64 is a lot of money especially now to just throw away. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. I didn't receive my ticket and they won't give a refund only a worthless coupon. StubHub has already been targeted by a $5 million lawsuit over the change. 2) How is it fair to the seller of the tickets if you purchase them wrong the last minute? STATE LAW SAYS IT IS A DECEPTIVE TRADE PRACTICE "TO FAIL TO PERFORM ANY PROMISES MADE TO A BUYER IN CONNECTION WITH THE REFUND." After another hold the rep told me the manager said the same thing. I was told at the door stub hub does this frequently. "We were only allowed 120 percent credit toward future concerts, not refunds. I bought tickets that had limited or obstructed view and it did not show on the website, or least I didn't see it. If StubHub asks you to return the tickets you receive, please follow the instructions the company gives you. What if I never got either? My order for $402.19. What does "100% guaranteed" mean these days? You qualify for a refund in the following situations: If you are in any of the conditions listed above, you should be able to get a refund from StubHub.Company NameStubhubReturn Time LimitRestocking FeeNoRefund / ExchangeA Refund is the only optionConditions StubHub has the final decision on whether or not you will receive a refund. You can resell your purchase ticket. StubHub offers a Fanprotect guarantee policy. The refund will be issued in the credit for use on a future purchase.ExceptionsGift cards. Use of this website signifies your agreement to our. Ticket buyers and sellers say StubHub owes them after - Marketplace So you don't think it's possible the original buyer got refunded and we just don't know about it? Otherwise you will receive a voucher for 120% of your purchase price. This is pure fraud. New York Mets Ticket Policies for Impacted Games | New York Mets - MLB.com I purchased tickets to an event that has been postponed twice the second time being indefinite. StubHub Issues Response To Voucher Policy Frustration - TicketNews STUBHUB CHANGED ITS FINE ON MARCH 25, OFFERING MOST CUSTOMERS JUST A CREDIT. BEN: THE ATTORNEY GENERALS OFFICE SAYS IT RECEIVED ABOUT 100 COMPLAINTS FROM MASS RESIDENTS REGARDING STUBHUBS POLICY CHANGE. Combined with viagogo, we now span 90+ countries around the world. That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. If the event was cancelled, you will have received an email from our events team along with a credit on your StubHub account. StubHub said: The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company all contributed to StubHubs decision to make this move now.. StubHub Hit with Class Action After Pulling 'FanProtect' Cash Refund You still ended up with my money, and I never received any value for that. See detailed StubHub customer service rankings, employee comments and much more from our sister site. Ask for screenshots if I had not read the previous review I wouldn't have thought to ask for a screenshot and they may have lied to me as well and I would have been out 500$ and sober to boot. Tap Tickets in the navigation bar at the bottom. After placing me on hold they said, the tech reviewed it and it did show on the website. I won't let them take advantage of fans like me by ; and they have friendly voices. StubHub's policy change drew fire from the outset, as most other ticket resale platforms began offering credits to customers holding tickets to cancelled shows, but still allowed refunds for those who asked. Seems to me that the terms that were in place when the tickets were purchased are the terms you MUST abide by. The cookie is used to store the user consent for the cookies in the category "Analytics". Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. Stubhub is such a ripoff. This will be reported to the BBB and any other place I can provide this borderline illegal activity to. I'm really disappointed by Stubhubs customer service and that they don't have a Order Cancellation or Refund Policy on their website. This company is a scam and I would have told my mom to buy the tickets from Ticketmaster, but she didn't see them on there. ADELE REFUND Las Vegas SHOULD BE BY CHOICE - StubHub Community So i grabbed 2 tickets ( I checked after they went on sale). Save my name, email, and website in this browser for the next time I comment. They also told me that because I did not call them right then and there (and, you know, miss my concert) that I would not be getting a refund. Thanks for stealing my money and for the lack of respect for customer experiences. If you are eligible for a refund you can get a refund over the phone or via email.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'endofdiscussionbook_com-large-mobile-banner-2','ezslot_11',160,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-2-0'); The terms and conditions will apply to refunds. At NO stage did they advertise this game as a TBA or TBC date and time. The cookie is used to store the user consent for the cookies in the category "Other. Assuming you see the cancellation right away that doesn't give you much time, if any to repost the tickets and try to sell them again. Then over night, we lost our jobs and the shows were all cancelled. They opened up a tech investigation and realized that it did not actually state on the original order alcohol free section. This cant be legal but i must say i had the same thing happen with seatgeek for a April show and took legal action against them and instead of $500 they had to pay me well over 2000 in fees for my full refund and time wasted fighting with them for 5 months. totalling almost 900.00 in the middle of the night. The original purchase has aged off my account history. Levi's Stadium Ticket Policies - San Francisco 49ers This is the worst service I have ever are ticketes but are tickets were NO good. Now they are saying they will give us a coupon for events canceled. StubHub has made a U-turn on the no-refund policy it adopted in March 2020 and is offering ticket holders cash refunds for tickets to events that were cancelled due to the COVID-19 pandemic. To Stubhub.com and surprisingly they were already on sale. Im sensing a nice class action lawsuit coming your way. Never received email to retrieve tickets, had to purchase tickets throughprimaty vendor, not a third party vendor. My husband and I had tickets for Food city 500 on Sunday April 5,2020. to see the game on TV? Just notified by email of event cancellation for Atlanta United vs Orlando. I purchased two lana del rey tickets but when I arrived they said my tickets were not valid ? StubHub Faces Lawsuit for Changing Refund Policy in Wake of COVID-19 Bought tickets for James Taylor and Bonnie Raitt. I am returning the tickets to the seller listed on the return label and filing a credit card dispute. But as more and more events were canceled and the novel coronavirus took hold in America, StubHub abruptly changed its policy in late March. I am quite dissappointed. BEN: GARY HEADED TO STUBHUB WHEN HE WAS READY TO BUY HIS TICKETS TO BON JOVIS TOUR STOP IN BOSTON. Saatva Mattress Review: Our Pick for the Best Overall Bed of 2023, We Found 12 Cute Planters and Flower Pots That Cost Less Than $25, Here's Where to Watch and Stream Marvel's 'Ant Man and the Wasp: Quantumania' Online. Didn't find out until day before event. Only then when I received my tickets did I see they were the furthest row, normally sold at the lowest price. StubHub changes its refund policy during COVID-19 pandemic, how you can Also how can stubhub charge me $176 when I never received any money for this purchase. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. Yes tonight I was buying US Open Tickets and meant to buy Day session and by accident I bought night session. However, StubHub is not responsible for partial performances, line-up, time, or venue changes. Horrible return policy, will never use stubhub again!!!! Once they reviewed my email they stated that there was a known system glitch where the disclosure does not show on the mobile app until after the sale is complete. StubHub Refund Policy Change May Run Afoul of Massachusetts Law Have you made a mistake by purchasing an excessive number of tickets? On Friday, news broke that the full-refund option would no longer be available for StubHub ticketholders. Furthermore, If you have any questions, please do not hesitate to contact us. I'm sorry but how is it their fault you messed up or your plans changed? dont worry you can get your StubHub ticket refund(including any shipping/handling fees). By clicking Accept, you consent to the use of ALL the cookies. No Refund Policy? UNDER STATE LAW, IT IS ACTUALLY ILLEGAL TO FAIL TO HONOR ANY PROMISES MADE IN CONNECTION WITH THE RETURN POLICY OR TO MISREPRESENT IT. No money back, no excuse as they claim this is the seller fault who mixed the tickets.. My 500 USD are already there for 1 month. Stubhub seller sent 2 tickets for pax east and they want me to send them back but are they gonna pay for my gas and time to send them in? StubHub "originally offered Final Four buyers the option of receiving a full refund or receiving a credit worth 120% of the purchase price to use on future orders," but the company last week "changed its refund policy amid the widespread cancellations of events, making the 120% credit the only option except in jurisdictions where laws . Wow. This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. them this was wrong and deceitful and did not get off the phone until they refunded my money. DO NOT BUY FROM THIS COMPANY! Where's my refund? - StubHub Community I too spent money on cancelled events. This site is horrible. What about Canada? This all happened within an hour after the person bought them. I am traveling today from Mexico to Madridfor what? I am traveling today from Mexico to Madridfor what? This is ridiculous! Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. The settlements will mean a payout of close to $20 million in refunds to more than 75,000 consumers in the nine impacted states and District of Columbia, depending on how many consumers claim refunds. This website uses cookies to improve your experience while you navigate through the website. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. Customer service will only take calls for ppl with event in the next 24 hours. Looking at other feedbacks from customers it's clear that I'm not the only one with this frustration and concern!!. Solved: Refund in Progress - StubHub Community When I have bought in the past, those PDFs were made instantly available because StubHub already had them. to see the game on TV? The total number of refunds associated with the settlement is difficult to piece together, and likely could fluctuate depending on how many impacted consumers make claims in the process. I bought tickets likfe so many others that will not be used because of the virus, but I gave you money and I would like a refund back. UPS delivered my tickets, but now I can't find them. COVID-19 Impacted Events Updates : StubHub Is there any way I can confirm that my Stubhub QR codes are still good? IT WAS NOT DISCLOSE THAT THE VIEW OF THE FIELD WAS OBSTRUCTED. Certainly they can see that my ticket barcode was not scanned somehow. StubHub stopped guaranteeing cash refunds. I am very upset at Stubhub I purchased two tickets for my grandson & son-in-law for the ROLLING LOUD CONCERTS IN MIAMI 2021 since I wanted to surprise my grandson I forgot to put where the tickets where supposed to be delivered. StubHub's Changing Refund Policy Under Fire - NBC Boston StubHub made me paid $600+ for 2 tickets of Australian Open Women's finals. Even talked to their top customer service expert who was an absolutely useless subhuman monster. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. Steve Brown #TheTwoSteves (@therealdesert) April 1, 2020. StubHub has agreed to settle a complaint filed Tuesday by AG Yost in Franklin County Common Pleas Court. That is a great question. As a secondary marketplace, refunds through the primary source would not affect your compensation if the event was cancelled. Refund peoples money. THE COMPANY LOOKED INTO THOSE EVENTS, BUT IS INEXPLICABLY STANDING BY HIS POLICY OF pOFFERING ONLY STORE CREDIT. Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. I hope we can get refunded. This rep, Jamie, was very rude speak with her supervisor because I was wanting to get a refund now so I could figure another supervisor. A LONGTIME BOSTON CONSUMER ADVOCATE AND FORMER ASSISTANT ATTORNEY GENERAL SAYS HE HOPES SHE WILL INTERVENE. YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. We will process the refund to your original payment method within 5 days. The StubHub ticket refund class action lawsuit was filed by Matthew McMillan who says he purchased two tickets to a March 20, 2020 National Hockey League game between the Winnipeg Jets and the Minnesota Wild. I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. They said if I disputed it with my CC company they'll cancel my account with them. We lost the concert for that. Putting the money back in StubHub's money-back guarantee. StubHub.com is a ticket marketplace that performs as a middleman between ticket buyers and sellers. Putting fans first has always been central to the StubHub business, a statement published by StubHub following the settlements reads. I do NOT want a coupon I want my money. I immediately initiated a chat with a StubHub rep online who told me that there was no refund policy and I would have to resell my tickets but that she would be able to waive the reselling fees. Never Again. StubHub claims it is still offering refunds in states where it is required to by law but did not provide a list. The tickets are wrong ones worth $148 each!! The latest breaking updates, delivered straight to your email inbox. var cid='3844928350';var pid='ca-pub-9252570225547284';var slotId='div-gpt-ad-endofdiscussionbook_com-medrectangle-3-0';var ffid=1;var alS=1021%1000;var container=document.getElementById(slotId);var ins=document.createElement('ins');ins.id=slotId+'-asloaded';ins.className='adsbygoogle ezasloaded';ins.dataset.adClient=pid;ins.dataset.adChannel=cid;ins.style.display='block';ins.style.minWidth=container.attributes.ezaw.value+'px';ins.style.width='100%';ins.style.height=container.attributes.ezah.value+'px';container.style.maxHeight=container.style.minHeight+'px';container.style.maxWidth=container.style.minWidth+'px';container.appendChild(ins);(adsbygoogle=window.adsbygoogle||[]).push({});window.ezoSTPixelAdd(slotId,'stat_source_id',44);window.ezoSTPixelAdd(slotId,'adsensetype',1);var lo=new MutationObserver(window.ezaslEvent);lo.observe(document.getElementById(slotId+'-asloaded'),{attributes:true}); Have you purchased the wrong ticket? We wasted our night , took off of work and lost our ticket money. Donno what to do. StubHub's stated policy offered full refunds of ticket purchase prices and fees for canceled events. I explained that I will NEVER purchase tickets from stubhub again and I will make sure my and friends do NOT purchase from stubhub again. Contact StubHub customer care at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com as soon as possible. Said cancellation was glitch. Overcharged. Necessary cookies are absolutely essential for the website to function properly. They cancelled the order, then then charged me $179 (which is double what the person paid) because they chose to purchase tickets for the people at twice the cost. "These consumers made a deal with StubHub," he said. Keep asking to speak to someone higher! Will I be able to get a refund . All concerts are postponed until further notice, and most analysts believe venues won't even consider opening before . Overall awful experience with only one of four tickets received for $500. my bank says 10+ days to get a decision if they will return my money. But opting out of some of these cookies may have an effect on your browsing experience. "The policy was that whenever an event is canceled, the consumer would receive 100 percent full refund. Did StubHub's changed ticket refund policy violate Massachusetts law? Copyright 2012 - 2023, ReturnsAndRefunds.com. I called immediately but received the same reply, "No refunds!" I agree. Just bought tickets. I don't know how your company seems to think that 120% is of equal value or better. Thats interesting right after covid first happened this was the email I got saying dont worry I would get a full refund. I got real sick and cannot go to the concert I need to possibly get reimbursed please. StubHub won't give refunds for canceled events, just 120% site credit "We chose StubHub because of their 'FanProtect' guarantee," Brown said. How Do I Get Stubhub to Refund a Charge? - GetHuman All of our tickets were void, fakes, frauds. Olivia Perreault. State law says it's a deceptive trade practice "to fail to perform any promises made to a buyer in connection with the refund.". You can get a refund from StubHub by calling their customer service line.