StubHubs new flagship store features a full service desk for buying and selling tickets, expert customer service representatives to recommend events and assist fans on site, and an in-venue event space for artist meet and greets, autograph signings and speaking engagements. Sign up for News Alerts to receive occasional emails about eBay corporate announcements. Ticketbis will become part of eBay Inc.s StubHub business, the largest ticket marketplace in the U.S. With this acquisition, StubHub will grow its presence across Latin America and Europe and expand into Asia Pacific, becoming the global ticket marketplace leader, as measured by volume of transactions and international reach. WebStubHub uses 5 email formats: 1. first_initial last@stubhub.com (88.9%). During March and April of 2020, our leadership team and I rapidly restructured multiple parts of StubHub and its operations. StubHub did end up achieving industry consolidation during my tenure, but not in the way I envisioned. StubHub's US Field Operations team is made up of 80 employees located throughout the country with home offices in New York, Chicago and Los Angeles. Contact Us - Questions or Comments / Quicklees For more information on StubHub, visitStubHub.comor follow @StubHub onTwitter,FacebookandInstagramorYouTube.com/StubHub. StubHub, a ticket reseller born in San Francisco, will close its SoMa office and lay off more than a hundred workers. Jeff Zwelling TBD. Our business partners include more than 130 properties in MLB, NBA, NHL, MLS and NCAA, plus AEG, AXS and Spectra Ticketing & Fan Engagement. I ordered tickets but can't view them online even with the access code. For More information on partnership opportunities with StubHub, contact partnerships@stubhub.com. This article has been viewed 52,013 times. Check your order confirmation email for The Company offers tickets for live sports, music, and theatre events. Todays news builds on StubHubs history of innovation and strong tradition of firsts, which include forging the first ticket guarantee that covered both buyers and sellers in 2006; launching the industrys first ticketing app on iOS devices in 2010; being the first ticketing company with stadium naming rights in 2013; and now, becoming an international ticketing leader by adding the Ticketbis business to its offerings. It was now time for me to leave and begin my own next chapter, secure in the knowledge that I had completed the critical work of helping the company survive the immediate Covid crisis and stabilize for the longer term. First, we adapted all of our previous policies to our new Covid reality, dealing with thousands of angry customers who wanted their cash back immediately for ticket purchases theyd made on now suspended events. Enjoying This Built In Excerpt? StubHubs customer service line is available from 5:00 AM to 9:00 PM Paci StubHub If youre in a rush to talk to someone, press 4its usually the fastest way to get someone on the line. StubHub doesnt offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. Within a seven-day span, StubHub went from handling more than a billion dollars in ticket sales in any given quarter to almost nothing. By signing up you are agreeing to receive emails according to our privacy policy. How do I ask Stub Hub to list an event for which I have tickets? WebWelcome to StubHub Support Support Home / Getting paid Browse by Category Delivering tickets Getting paid Getting paid for your StubHub sale Direct deposit bank info is wrong Updating your default payment method to sell tickets Ways to get paid when selling tickets on StubHub How to see your payment history Ticketbis is an online platform for the sale and purchase of tickets to events worldwide. Enjoying This Built In Excerpt? Some market experts predicted that if eBay couldnt boost growth and profitability, activist shareholders would mount a challenge to the company, as Carl Icahn had done years earlier (resulting in the spinoff of PayPal as a separate company). Stubhub serves customers worldwide. In March, the entertainment industry crashed. Share Your Design Ideas, New JerseysMurphy Defends $10 Billion Rainy Day Fund as States Economy Slows, What Led to Europes Deadliest Train Crash in a Decade, This Week in Crypto: Ukraine War, Marathon Digital, FTX. WebStubHub corporate office is located in 199 Fremont St Fl 4, San Francisco, California, 94105, United States and has 885 employees. StubHub Phone, Email, Address, Customer Service Prior to accepting my role, I had come to believe that the ticketing industry would need to consolidate through mergers and acquisitions, and that StubHub could play a key role in this evolution. His digital chapbook, The Internet, was also published in TL;DR Magazine. StubHub to Close SF Office, Lay Off Up to 160 Workers - The Real It was time for me to choose possibility once again. The below posting was originally published on May 24th, 2016: San Jose, California eBay Inc. (NASDAQ: EBAY) today announced an agreement to acquire Ticketbis, an international ticket marketplace with a presence in 47 countries. Personally, though, I found it disappointing. The Utah-based firm announced on LinkedIn it You can find more information about risks, uncertainties and other factors that could affect our operating results in our most recent Annual Report on Form10-K and subsequent quarterly reports on Form10-Q, copies of which may be obtained by visiting eBays Investor Relations website at https://investors.ebayinc.com or the SEC's website at www.sec.gov. WebStubHub believes everyone deserves access to the joy of live experiences, no matter what their circumstances. StubHub was a brand I knew and loved. Viagogos CEO would want to run the combined company, leaving me out of the top job and unable to realize the bigger ambitions Id had for the company. This deal reaffirms our commitment to investing in StubHub and helping fuel its momentum. WebStubhub, Inc. operates as an entertainment ticket agency. I would have a full mandate to lead the company operationally, to further shape its culture, and to frame its strategies within the context of its parent company, eBay, which had owned StubHub for close to a decade. Within nine months of my arrival at StubHub, thats exactly what happened. You possibly can contact StubHub Buyer Help both by StubHub Buyer Service Cellphone or StubHub Buyer Service E-mail. Name to the StubHub Buyer Service Cellphone Quantity 1 866-788-2482 and converse to the StubHub Buyer Care Agent about your points. The StubHub Buyer Service Traces resolves your issues inside couple of minutes by making a cal to stubhub 800 telephone variety of stubhub customer support line. We are thrilled to be a part of the eBay family, and we look forward to continuing our innovation in ticketing as part of the StubHub brand.. Instead of a smooth and happy departure, I now had to scramble to keep the company going for an indeterminate period of time until the live entertainment sector managed to recover. Whether online, mobile or in person, StubHub is dedicated to connecting fans to the artists, athletes and performers they love. Sukhinder Singh Cassidy Named President of StubHub Now, as a newly private company owned by another private company also strongly affected by the pandemic, we had a much smaller balance sheet and faced an industry shutdown ruining our entire business. Fax Number: 1 The only boundary to an incredible experience is access, and this acquisition will enable StubHub to offer more events on a global basis to fans and event-goers around the world, and to help them discover new ways to enrich their lives. Arnaud Collin Global Head of Marketing. StubHub is the largest ticket marketplace in the world and enables fans to By June, we had completed the majority of our restructuring, including the downsizing of most of our senior leadership team. Our RSS feed includes all eBay news articles published on this website. Instead of StubHub acquiring another player in live entertainment, as I had lobbied for, the board concluded that it was time for eBay to sell its non-core assets, including our business, to another player. How to Contact StubHub: Customer Service for Buyers and Sellers WebGet in touch with us today! Located just two blocks south of Times Square, the flagship store serves as an ideal destination for fans to find the events that are right for them. StubHub doesn't operate in Singapore, so you'll have to place an international call to call the US customer service number (which is the only customer service number) and ask for help. You should not rely on any forward-looking statements. What had initially been a relatively low-risk career move for me with mostly upside morphed into a high-risk situation, with the company now in unexpected peril. Choose Possibility: Take Risks and Thrive (Even When You Fail). This could mean nothing, although it may be a sign that Facebook will be faster than Twitter for social media. If you buy through links on our site, we may earn a commission. Cons Offering a superior fan experience at its core, StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. It was highly stressful work for everyone, conducted swiftly under a time crunch, but the entire company came together to help get it done, showing great flexibility, understanding and resiliency, as well as a sense of urgency. Singh Cassidy brings decades of leadership and technology experience as a founder and CEO spanning ecommerce, digital content and business development. We connect fans with their favorite teams, shows and artists and introduce them to the ones theyll love next. We pride ourselves on being a brand differentiator who engages with StubHub customers in-person to amplify the fan WebCall us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. Collectively, we connect millions of buyers and sellers around the world, empowering people and creating opportunity through Connected Commerce. eBay Inc. (NASDAQ: EBAY) is a global commerce leader including the Marketplace, StubHub and Classifieds platforms. Looking for More Built In Book Excerpts?My Secret to the Success of Amazon? Find contact information here. Give us a call if you need help with something urgent. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told The Associated Press.. Being OK With Spectacular Failure. We did the best we could, offering a combination of 120 percent credits on the site toward future purchases and cash refunds in certain states, and trying to communicate transparently. To compare, worldwide StubHub employees have given a rating of 3.4 out of 5. StubHub WebHow To Contact StubHub Corporate Office Headquarters. Founded in 1995 in San Jose, Calif., eBay is one of the worlds largest and most vibrant marketplaces for discovering great value and unique selection. San Francisco, CA 94105 USA. Were committed to providing the world with free how-to resources, and even $1 helps us in our mission. WebStubHub's corporate address is: 199 Fremont Street, Floor 4 San Francisco, CA 94105 StubHub's corporate address is: 360 Third Street, Suite 400 San Francisco, CA 94107 Welcome to StubHub Support In 2018 and 2019, eBay faced mounting pressure from shareholders. Thanks to all authors for creating a page that has been read 52,013 times. In 2017, eBay enabled $88 billion of gross merchandise volume. hours. In February of 2020, we sold StubHub for $4 billion. Include your email address to get a message when this question is answered. We would be the company acquired, not the ones doing the acquiring. On March 13, precisely one month after our companys sale, Covid-19 dealt the U.S. entertainment industry a body blow. Thanks for your message we aim to get back to you within 24 hours. All Rights Reserved. We'll do our best to get back to you in the next 24 It provides services for buyers and sellers of tickets for sports, concerts, theater, and other live entertainment events. StubHub We give them a time frame to offer It is the tech industrys definitive destination for sharing compelling, first-person accounts of problem-solving on the road to innovation. Understandably, the situation remained difficult and challenging, with many still frustrated as we managed the tangled mess between sellers, buyers, leagues, venues, and more. Enjoy! I had not expected to preside over a record sale of the company, to be out of a job within two short years or to manage the extreme risk and volatility that unfolded during my tenure, but there it was. 3 if you sold tickets already and have an issue. As difficult as these changes were, we managed to set up a stable but much smaller base of operations that would allow us to endure the live events industrys indefinite stoppage. They mention on their website that you should call their normal customer service number to ask about adding an event. Founder oftheBoardlist, Former President ofStubHub at. WebIndustry: Ticket sales office for sporting events, contract Printer Friendly View Address: 173 W Election Rd Draper, UT, 84020-9492 United States See other locations Copyright 2021 by Sukhinder Singh Cassidy. By signing up, you acknowledge and accept our privacy policy and consent to receiving emails. eBay Files Supreme Court Amicus Brief on Internet Sales Tax, eBay and Natural Resources Defense Council Collaborate for Earth Month. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking The Stubbers (our name for StubHub employees) I met shared my values, and all shared a passion for live music and sports. We use cookies to make wikiHow great. Most recently, Singh Cassidy founded theBoardlist, a benefit corporation and premium talent marketplace for boards, started in the technology industry. Olivier Ropars Vice President & CMO. Joel Santirso Senior Product Manager. Joo Almeida D'Ea Head of Integration Office. Terms of the deal are not being disclosed. StubHub's Field Operations For more information about the company and its global portfolio of online brands, visitwww.ebayinc.com. Founded in 2,000 and with presence in over 40 StubHub did end up achieving industry consolidation during my tenure, but not in the way I envisioned. Our industry firsts include the introduction of the first ticketing application, the first interactive seat mapping tool and the first live entertainment rewards program, Fan Rewards. Buy sports, concert and theater tickets on StubHub! Search through past posts using the search bar at the top of the forum page. As such, I was thrilled when the role of president at the global ticketing marketplace StubHub became available and I got a call to discuss it. As a small thank you, wed like to offer you a $30 gift card (valid at GoNift.com). Check out, All tip submissions are carefully reviewed before being published. The below posting was originally published on May 24th, 2016: San Jose, California eBay Inc. (NASDAQ: EBAY) today announced an agreement to acquire Ticketbis, an international ticket marketplace with a presence in 47 countries. Musk Made a Mess at Twitter. Throughout North America, the United Kingdom and Germany, StubHub provides the total end-to-end event going experience. StubHubs New York City flagship was designed by Gensler and is now open every day, Monday Sunday, from 9 a.m. to 9 p.m. Excerpted from Choose Possibility: Take Risks and Thrive (Even When You Fail) by Sukhinder Singh Cassidy. For UK media enquiries, please get in touch with the, Alternatively, you can send us an email at, Customer service all the way to your seat, 2000-2023 StubHub. How do I get my tickets back if they didn't sell? Pro tip: Each number appears to go to a different department. StubHub Inc - Company Profile and News - Bloomberg Markets Founder oftheBoardlist, former president ofStubHub, and author ofChoose Possibility: Take Risks and Thrive (Even When You Fail). The store also includes other customer experience enhancements such as a photo booth and ticket kiosks where fans can find upcoming events around New York City and anywhere else around the world. StubHub - Buy & Sell Concert, Sport & Theatre Tickets Depending on who acquired us, I might have the opportunity to lead the company post-sale, or I might not. The flagship is located at 1412 Broadway on the corner of Broadway and 39th St in Manhattan. I recruited a number of new leaders whose capabilities and principles were strongly aligned and who were equally energized by what we could build together. the most efficient ways to contact StubHub to file complaints, ask for your money back, or get help with an issue youre having. Read on to get the help you need to contact StubHub. StubHub is proud to work with world-class partners - including teams, artists, and venues - to help them connect with their fans, grow their business, and give our customers an amazing event-going experience. Learn more StubHub offers a convenient way to buy and sell tickets, but if you have an issue, figuring out the best way to get a hold of them can be a serious pain. She is the right leader to lay the foundation for long-term growth and continue StubHubs international expansion while delivering outstanding fan experiences.. During my first months on the job, my team and I worked hard, restructuring parts of the business to improve its efficiency, as well as beginning to invest in new products and services. contact StubHub All rights reserved. Instead of StubHub acquiring another player in live entertainment, as I had lobbied for we would be the company acquired. Level up your tech skills and stay ahead of the curve, A comprehensive look at the most efficient ways to resolve an issue with StubHub. Actual results could differ materially from those predicted or implied in this press release for a variety of reasons. If youve got an especially unique problem and nobody on the customer service phone line can help you, email might be a good way to get more concrete help. StubHub With this new store location, StubHub is creating a more personal relationship with our fans and providing them with an amazing event-going experience in the greatest city in the world.. StubHub Email Format | stubhub.com Emails - RocketReach StubHub is the largest ticket marketplace in the world and enables fans to buy and sell tickets to tens of thousands of events, whenever they want. This Supreme Court Case Could Redefine Crime, YellowstoneBackers Wanted to Cash OutThen the Streaming Bubble Burst, How Countries Leading on Early Years of Child Care Get It Right, Female Execs Are Exhausted, Frustrated and Heading for the Exits, No Major Offer Expected on Childcare in UK Budget, Biden Gives Medal of Honor to Trailblazing Special Forces Member, Climate Change Is Launching a MutantSeed Space Race, UK Braces for Rare Weather Event That Risks Late-Winter Freeze, What Do You Want to See in a Covid Memorial? With this acquisition, eBay Inc.s StubHub business grows its presence across Latin America and Europe and expands into Asia Pacific, becoming the global ticket marketplace leader, as measured by volume of transactions and international reach. Stubhub ", The acquisition of Ticketbis will enable us to significantly scale StubHub's international footprint," said Devin Wenig, President and CEO of eBay Inc. "eBay's global presence will help StubHub acquire new customers as it expands into markets outside of the U.S. Field Operations and Last Minute Services. Through technology and world-class customer service, StubHub's store simplifies buying, selling and accessing incredible live experiences. Alternatively, you can send us an email at The business owners that power this multibillion dollar industry are changing, and a new era of the business of sports is underway. eBay Completes the Acquisition of Ticketbis Picking up your tickets at one of our Last Minute Service Centres? StubHub Buy sports, concert and theatre tickets on StubHub! Our RSS feed includes all eBay news articles published on this website. 1 if you bought tickets and you have a problem with them. Every order is 100% guaranteed. This press release contains forward-looking statements relating to, among other things, the future performance of eBay Inc. and its consolidated subsidiaries. As I saw it, shareholder pressure might even open up new strategic possibilities, like spinning the company out into its own independent public entity. Among our most difficult decisions was the need to let go roughly two-thirds of our U.S. business employees given our steep decline in business volume. The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. This was not just bigit was unprecedented. Our industry firsts include the introduction of the first ticketing application, the first interactive seat mapping tool and being the first ticketing company with stadium naming rights in 2013. Suite 1 Avon, NY 14414. info@quicklees.com StubHub Phone NumberCall StubHub customer service faster with GetHuman. Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!StubHub's Best Toll-Free/800 Customer Phone Number. Contacting StubHub - by phone or otherwise. Does StubHub have live chat? Somehow, Id have to navigate us through it. If a crisis like this had hit us earlier, wed have been in better shape to weather it. I was prepared to take on this type of corporate risk, which would directly impact my own ability to succeed in the job, although I took care to include protections in case of a company merger or acquisition when negotiating my employment contract. StubHub closes offices in San Francisco and Shanghai StubHub Change is still afoot. customersupportuk@stubhub.co.uk. Singh Cassidy has also held senior leadership positions at Google, including President of Googles Asia Pacific and Latin America business for more than five years and started her career at Amazon and Merrill Lynch. WebWe send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration. At StubHub, our mission is simple: help fans find fun. 1412 Broadway, New York, 10018, USA. The implications for my own role at StubHub were uncertain. StubHub will refund your money if an event is cancelled or moved. Search open jobs at StubHub in Salt Lake City and find out about the interview experience in Salt Lake City or explore more of the top rated companies in Salt Find startup jobs, tech news and events. Come join us to plan your next live event experience! Whether online, mobile or in person, StubHub is dedicated to connecting fans to the artists, athletes and performers they love. 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"In a world where the richest moments in life are becoming less about the things people have and more about the experiences they have to share, the acquisition of Ticketbis will allow us to connect millions more people with inspiring events, said Scott Cutler, President of StubHub. Connecting decision makers to a dynamic network of information, people and ideas, Bloomberg quickly and accurately delivers business and financial information, news and insight around the world. She will report to eBay Inc. CEO Devin Wenig and become a member of eBay's executive leadership team. Singh Cassidy brings decades of leadership and technology experience as a founder and CEO spanning ecommerce, digital content and business development. Stubhub, Inc. operates as an entertainment ticket agency. President of StubHub When Covid I live in Singapore where the StubHub app is not avail. eBay Inc. (NASDAQ: EBAY) is a global commerce leader including the Marketplace, StubHub and Classifieds platforms.