C) language A brand statement might be a single, short phrase but your company's ability to create, develop, implement, and follow through on different concepts and ideas is based on it are paramount. They said that the difference comes from how comfortable they make their cows. http://www.youtube.com/watch?v=JmC-vjQGSNM A.by lines of volcanoes B.by GPS coordinates C.by earthquake locations, What was Hutton's discovery at Siccar point? b. Select one: What percent of Bens day is spent testing these programs? The winner of the taste test would get the contract Hermione used ____________ to evaluate the quality of the service? A. 5. a. Perishability (Inventory) C) clear similarity to the attributes of other brands Infringement 1) It carefully identifies market . d. There is no such thing as a pure good or a pure service. D) Competitive points-of-difference Which of the following is true regarding URL text? Empathy C) Competitive points-of-parity and its value proposition to consumers. C) points-of-parity This is an example of ________ differentiation. b. Comparatives d. is the brand name, logo, and slogan of a company., When consumers search extensively for a particular item and are very reluctant to accept substitutes, that item is a(n) _____. Transcribed image text: Which of the following statements about brand names is true? This suggests that in order to have a successful service experience the customer has to know? e. Not-for-profit organizations may not be allowed to segment. self-expressive correct incorrect. B. line extension Suppose that you wish to test to determine whether one method of teaching statistics is better than another. A) Brand mantras Packaging is not used to gain a competitive advantage. e. Word of mouth, Not-for-profit organizations need to use complementary positioning because? a. A) negatively correlated Employee morale was very important to the company so she knew that the coffee needed to be good. B) Brand equity refers to the brand's value to an organization. Group of answer choices During the introduction stage of the product life cycle, pricing may be high or low. In order to reduce the possibility of mistakes, she created a self-service ordering system where customers would choose the various ingredients for the donuts using a touch-screen computer interface. (c) It is confined to physical product. e. Implied. D) sensuality a. C)It is only important once a company is established. Generic branding strategies are often associated with a low price. c. Cross-marketing a. E) maximizing negatively correlated attributes, Which of the following ways to conveying a brand's category membership relates to well-known, C. brand extension. All Rights Reserved. It is highly popular in the group-oriented society of today. e. Landmark, Which of the following is NOT one of the three dimensions to service quality discussed in class? c. Rubber branding. Perceived as valuable to your customers. An example of a rsum with a common format with the name John Doe. A) They guide only major decisions, they have no influence on mundane decisions. A) points-of-difference Study with Quizlet and memorize flashcards containing terms like A service mark is the exclusive right to use a brand or part of a brand. E) Chloe: All you need for a beautiful you. Select one: d. Generic branding A) comparability, authenticity, deliverability The Chef position will perform the following duties: Builds customer loyalties through a one-on-one consultative approach. E) employee differentiation, Dayton, Ohio--based Iams found success selling premium pet food through regional veterinarians, breeders, and pet stores. B) comparing to exemplars e. Inseparability. She needed to hire a coffee service to provide a coffee maker and coffee supplies on a regular basis. " The same is true of Clorox products. Quality logos and brand names should pass each of the following tests, except: Which of the following is NOT an element of consumer-based brand equity? A(n) _____________ is an organization that frequently is given tax-advantaged status because it provides a service that is considered to be in the public interest? Substitution (statement 1 into statement 4) 6. p q 6. (d) All of the above. We strongly recommend purchase. a. Select one: e. The retailer has a lot of experience with advertising. If your friends tell you that the company should be liable for a problem, then they probably are liable. C) It involves crowded market space and reduced prospects for profit and growth. a. A half-truth is a deceptive statement that includes some element of truth. e. What his or her rights are in case something goes wrong. "B) Branding provides product identification for sellers but usually is not important to consumers.C) What brand is familiar often varies from one country to another.D) Achieving brand familiarity is easy.E) None of these statements about branding is TRUE. Word of mouth Select all that apply. C) Dove soap helps users have softer skin Explain why deserts and vegetation show up clearly in the map of Africa below, copied from, How are the borders of the earth's tectonic plates defined? B) In blue ocean thinking, industry boundaries are defined and accepted, and the competitive rules of the game are known. An emotional connection D) to globalize competitors' perceived points-of-difference A brand can be described as a promise to the customer. Reliability E) None of these statements about branding is TRUE. American Express'- "Worldclass Service, Personal Recognition," Mary Kay's - "Enriching women's lives," Hallmark's- "Caring Shared," and Starbucks'-"Rewarding Everyday Moments" are examples of ________. In theory, it does not ultimately serve the greater good. d. What he or she wants from the experience before meeting with the service provider. a. They may only provide one element in a network of services received by the customer. The company has provided a written statement saying what their responsibility is for defective products. E) are ambiguous moral principles behind the operation and regulation of marketing. A) relying on the product descriptor During the issuance, the market for the stock turns soft, and Becker is forced to purchase 50,000 shares in the open market at an average price of $27.50\$27.50$27.50. 1. e. Private-label brand, middleman brand. Select one: An expressed warranty means that? C) insensitivity c. Common sense. This is an example of defending the __________ of the brand? C) relying on the product descriptor b. E) Competitive intelligence, A ________ is one that a company can use as a springboard to new advantages. E) sensitivity, Which of the following traits of a brand's ability to become a lovemark implies empathy, commitment, and passion? Whether there are contingency plans in place. Which of the following statements about branding is TRUE A Customers are willing. a. C) points-of-inflection b. E) Hayley's found success by allowing buyers to customize the color and some features of its appliances before buying them. These are all expressions of the value of brand equity. c. Heterogenity (Variability) A. b. Invisibility Consumers with strong behavioral loyalty have the strongest connection with the brand. The advantage of ________________ is that it allows you to spread the cost of developing a brand over many different products. 14) Which of the following was developed to guarantee that an organization's products conform to the customer's requirements? You said? & \textbf{Operating Income,} & \textbf{Net Income,} \\ D) Choose Grissom's for an unparalleled shopping experience. How much the service will cost. A) innovativeness D) It involves all the industries in existence today, the known market space and occupied market positions. Select one: B) brand extension b. Hermione used ___________ to evaluate the quality of this service? C. Alliance or co-branding works best when the two brands are unrelated. e. Intangibles, Which of the following is NOT one of the components customers use to evaluate service quality according to your text? d. Credence Qualities d. Offer a consumer clues as to the quality of the product inside. Nestl Purina Petcare (/ p j r i n /), or simply Purina, is an American subsidiary of the Swiss corporation Nestl, based in St. Louis, Missouri.It produces and markets pet food, treats, cat and dog litter.Some of its pet food brands include Purina Pro Plan, Purina Dog Chow, Friskies, Beneful and Purina One.The company was formed in 2001 by combining Nestl's Friskies Petcare . A. B) points-of-parity A) sensuality a. Uploaded By ElderHawk5. It is always rational to prefer brand names over generic substitutes. The walls of his waiting room were covered with murals of beautiful outdoor scenes along with his advertising slogan 'What would it be like to live in a world without lower back pain?. E) exploitation of competitors' weakness, ) The two basic forms of points-of-parity are ________ and ________. c. Ruffini corpuscles B) channel differentiation The following data were reported by the companies for the years 20X6 through 20X9: DividendsDeclared\begin{array}{l} B. Select one: So he immediately returned it. D) deliverability Some services are more product-based than other services A) Customers are willing to buy by brand only when it assures "top quality. A sentence of the form "If A then B" is true unless A is true and B is false. b. Wrapper c. Multiproduct branding C) Points-of-inflection It is a focused attempt to highlight a relevant and unique benefit for any single customer segment. d. It should be meaningful, different, and salient. E) image differentiation, A company which can differentiate itself by designing a better and faster delivery system that provides more effective and efficient solutions to consumers is most likely using ________ differentiation. In order to maintain a brand, you must protect it against ___________, where people use the brand name without permission. This has to be one of the nicest all original OBS Powerstroke diesels left on the planet. This is an example of ________. Good dominated offering C) category points-of-difference Carnival Corporation is the world's largest cruise line company. B) Brain maps A combination of one or more of those distinguishing . 4. B) differentiability \text{20X6} & \$140,000 & \$30,000 & \$\hspace{7pt}70,000 & \$20,000 \\ Here are the building blocks of your brand that you need to identify: Needs: Maslow's Hierarchy of Needs is a helpful tool that shows layers of needs from the most . d. Branding is less important now than . B) employee All of the marketing concepts that deal with tangible products apply to services as well. d. Toll-free number A) service The result of positioning is the successful creation of ________, which provides a cogent reason why the target market should buy the product. Study with Quizlet and memorize flashcards containing terms like Which of the following does NOT accurately describe a brand-related term? Industrial tools claiming to have durability, and antacids announcing their efficacy convey a brand's category membership by ________. See Page 1. a. d. Multiproduct branding C) JEK's sophisticated customer database allows the company to handle queries and product returns much faster than competitors. Notes. d. Equipment-based offering. b. Repeat business A. Following extensive third-party laboratory testing, specific Lysol products have demonstrated effectiveness (>99. C. Startups usually start with an established brand. b. B) authenticity E) identifying counter examples, Ford Motor Co. invested more than $1 billion on a radical new 2004 model called the X-Trainer, which combined the attributes of an SUV, a minivan, and a station wagon. On the outside, your brand may seem like it consists only of elements such as logos and colors, but your brand is actually . No rust at all or damage with under 58,000 miles. D) brand slogan C) points-of-parity It is a good brand name because it is simple and easy to pronounce. D) product C) JEK's sophisticated customer database allows the company to handle queries and product returns much faster than competitors. True b. They did this even though it cost them money. False and . Homework Help. b. Cannibalization A) brand mantras \text{20X7} & 80,000 & 50,000 & 70,000 & 40,000 \\ b. Documentation Select one: Select one: The customers who represents the brand . C) Competitive advantage Nickname C. reinforcing the current image. There is limited availability of the product. d. Positioning A) points-of-difference A) cast E) point-of-presence. 16 12 5. This value can be expressed in terms of? Excessive branding. B. Which of the following statements about branding is. C. diversification. Brave New World is a dystopian novel by English author Aldous Huxley, written in 1931 and published in 1932. A) relying on the product descriptor What does the company assure by stating that the beer tastes good? These are all expressions of the value of brand equity. e. The squeaky wheel principle, Karel is the office manager for a medium sized-firm in the city. D) competitive points-of-parity; peculiar points-of-parity A service is the intangible component of a product. c. A warranty In class we spoke of a goods-services continuum. Select one: C) The highest level of brand equity involves establishing product benefits. How to calculate depreciation and amortization from EBITDA? e. Perishability (Inventory). Karel can choose from standard coffee for $24 a case or premium coffee for $36 a case. Multiple Choice O It is a collection of coordinated advertisements that share a single theme. Builds customer trust by becoming a true partner in their business. She would like to open her shop across the street from college campuses, but there are already Starbucks coffee shops in all of these locations. C) JEK's sophisticated customer database allows the company to handle queries and product returns much faster than competitors. A) brand vision A) It involves designing creative business ventures to positively affect both a company's cost structure Then they would follow along the glass-enclosed production line and watch while her highly skilled workers cooked the donuts from scratch. B) competitive points-of-parity Which of the following statements about branding is. A) channel differentiation Many organizations view the process of creating and maintaining a strong brand as a liability. All of these conditions are favorable for a retailer to launch a store brand. B) peculiarity b. b. Changed as circumstances change. E) distinct advantage, Which of the following types of differentiation relates to companies having better-trained personnel In the front of the book was a beautiful picture and an inspiring poem that would remind his clients that lower back pain can be treated with a visit to Frodo. social media designer social media analyst influencer relations employee online community manager The Sherpani brand is a product leader in lifestyle bags for women. A) Procedural maps A university librarian produced the following probability distribution of the number of times a student walks into the library over the period of a semester. Select one: A) help firms to analyze who their competitors are. \\ False, An organization's product mix includes all the products it sells. A) personnel differentiation Process a. D) believability C. Alliance or co-branding works best when the two brands are unrelated. She chose the supplier that advertised the lowest price. C. Packaging does not influence the consumer buying decision. Substitution (statement 1 into statement 4) 6. p q 6. Its co-sponsorship of this. C) believability B. target markets shrink or disappear or a firm's image no longer matches industry trends and consumer expectations. E) TQM. Which of the following statements is true of the individualism approach of ethical decision making? Consumers with rational loyalty like the brand but they want to shop around and will switch if the brand is better for their lifestyle. A) Use Zipex for quick and thorough cleaning. d. Attribute Pages 245 Ratings 92% (85) 78 out of 85 people found this document helpful; The difference between options standard features. e. Service encounter, Hermione was the office manager for a small business in the city. C. quality of in-store displays and packaging of private label brands has increased. Tommy Hilfiger conveyed the brand's category membership by ________. A) intimacy A) announcing category benefits D) using channel differentiation e. Transaction, _____________ is when a business uses one brand name to cover a variety of products? d. Printed on the package or in the instructions D) points-of-presence The retailer is large. E) to negate competitors' perceived points-of-difference, A marketer that wants to anchor a point-of-difference for Dove soap on brand benefits might emphasize which of the following? B) points-of-presence O It is always rational to prefer brand names over generic substitutes O B . B. E) points-of-presence, ________ are product associations that are not necessarily unique to the brand but may in fact be shared with other brands. A global brand has marketing programs that are coordinated in each individual country where the service is sold to ensure a consistent customer experience. c. People-based offering B) allow brands to expand their market coverage and potential customer base. ___________ is the consumers' ability to identify the brand under different conditions, as reflected by their brand recognition or recall performance. The goal of attribution is to determine which channels and messages had the greatest impact on the decision to convert, or take the desired next step. Creating a brand uses the psychological principal of classical conditioning. e. Box, The concept of ___________ recognizes that before an organization can effectively take care of customers' needs, it must focus on its employee's needs? e. Increased value of a company's common stock. e. Generic branding, One of the ways to leverage brand equity is to engage in ____________ where you allow others to use your brand name for a fee or other compensation? The purpose of this concept was to help make the point that? Consumers with strong behavioral loyalty have the strongest connection with the brand. Select one: B) pitch c. They may only provide one element in a network of services received by the customer. a. Fill in the blank: Whenever a customer posts on a social media platform or blog, or writes a review about a company's product, they are producing _____ for the company's brand. Secret shoppers are used for all of these things. A. brand extension. b. C) announcing category benefits Brand awareness Best Answer. Warranties can be either express or implied. E) feasibility, Which of the following criteria relates to the company having the internal resources and commitment to feasibly and profitably create and maintain the brand association in the minds of consumers? Contributes to . E) product differentiation, Singapore Airlines is well regarded in large part because of the excellence of its flight attendants. b. A) innovativeness Brand equity is anything that is deeply seated in a consumer's memory about the brand. c. Service ________ are defined as companies that satisfy the same customer need. Rsum. Ravine Corporation purchased 30 percent ownership of Valley Industries for $90,000 on January 1, 20X6, when Valley had capital stock of$240,000 and retained earnings of $60,000. d. The principle of informed consent All marketing strategy is built on STPsegmentation, targeting, and ________. Select one: Save the GoogleEarth image that shows the feature in the wider context of the surrounding landscape, Explain why deserts and vegetation showup clearly in the map of Africa below, copied from GoogleEarth.. When business travelers began to view Holiday Inn as outdated with old decor, the management team remodeled many properties and terminated contracts with proprietors that did not meet the new standards. d. Excessive branding. ________ refers to the products or sets of products with which a brand competes and which function as close substitutes. (The IRS schedule will spread depreciation over six years.). D) product C) The highest level of brand equity involves establishing product benefits. b. A) Brand positioning b. Karel knows he could probably get the coffee for less money if he went out and picked it up himself, but he appreciates the convenience of not having to worry about it. The manufacturer may be held liable for some problems regardless of whether there is anything in writing or not. Brands control the conversation with customers. initiative combines industry-leading health and safety standards with virtual technologies designed to keep real estate moving forward, and give our employees, customers and partners confidence and support to stay safe. A) clear superiority on an attribute or benefit Feedback. It was able to achieve a point-of-difference on performance and a point-of-parity on luxury with respect to U.S. luxury cars like Cadillac. Identify the fixations in different stages of psychosexual development that can result in problems later in life. A(n) ________________ is the covering or container for a product that provides product protection, facilitates product use and storage, and supplies important marketing communication. No, because quality and value will be difficult to maintain because the concept depends on extensive training of baristas. D. C) product Protect the product from excessive heat or cold. B) mystery A) points-of-inflection E) Points-of-divergence, The three criteria that determine whether a brand association can truly function as a point-of-difference are ________. Select one: a. e. Quality and value are easy to maintain. It is a good brand name because it suggests a product benefit. A. flanker brand. Select one: e. Brand Loyalty, Typically, ______________ is done by the retailer of a product rather than by the manufacturer. B) identifying counter examples c. Search qualities When it comes to services, quality is measured in terms of? All Rights Reserved, Quiz 8: Elements of Product Planning for Goods and Services. b. c. Trade name, trademark What are generic drugs? Which of the following is NOT correct regarding brand awareness? d. Brand name, service mark. b. A(n) ________ is a group of firms offering a product or class of products that are close substitutes for one another. Variability (Inconsistency) E) accuracy, Which of the following traits of a brand's ability to become a lovemark relates to drawing together stories, metaphors, dreams, and symbols? Cooperative branding is the joint venture of two or more brands in one product. False. b. B)It is best to create a "composite" face of the company rather than rely on a real (fallible)person. Select two. D) announcing category benefits B) services differentiation e. Intangibility, A ____________ is an intangible activity or benefit that an organization provides to consumers in exchange for money or something else of value? E) persuasion based on believability, The typical approach to positioning is to inform consumers of a brand's category membership before stating its ________, D) point-of-weakness 3. B) Barry's Oats, when you want nutrition and flavor. Ben works 7.5 hours per day. Price b. Each of the following items is a tangible component of a brand image except: B. organizational culture, ideals and beliefs of corporate personnel. b. B. Which of the following does NOT accurately describe a brand-related term? A company doesn't normally want its customers to identify with its brand. Coca-Cola is more than a soda. e. Licensing, Raul purchased a microwave oven. B) pitch e. Balanced offering. C) image E) reliability, A supplier creates better information systems, and introduces bar coding, mixed pallets, and other methods of helping the consumer. E) employee, Suppliers who are dependable in their on-time delivery, order completeness, and order-cycle time are most likely to be differentiated based on ________.