Properly inspect all the visible connections and see if the display is adequately engaged or not. 107 0 obj <> endobj Will be returning it to the dealer tomorrow. But maybe the key to its popularity is the motors discreet operation; the hub-based drive unit is neatly hidden behind the cassette, and it's controlled by one inset button on the top tube. Save my name, email, and website in this browser for the next time I comment. Check your brakes first. You may not get power if any of those are bent or do not contact properly. According to Yamaha ebike error codes, speed sensor error is displayed as error code A5, while torque sensor error displays error code 38. I had worked there for almost six years, and later I quit the job and started my own business where I sell different types of e-bike and their tools and accessories. Well, its not that difficult to check and troubleshoot your electric bike on your own if you know where to look and where to start from. Your Inside Guide to the Ebikemotion Companion App, Shop Now and Save with Free Shipping in the US. Sign up for in-stock updates and discounts! To activate 'walk assist' mode simply hold Button B for 1-second. E-Bike Classification Class 1: pedal assist up to 20 mph Motor Mahle ebikemotion X35 250W Battery Capacity (Wh) 250 watt hours Weight 32 lbs. We have looked at the chart of errors on this site. White: 75% of the battery or more remains. Try to restart the engine. Alvin - Contender Bicycles on January 04, 2022, Please note, comments must be approved before they are published, 989 East 900 South Ensure that the throttle is released and try again. Instead, a port located just above the bottom bracket provides easy access to charge the battery. Within 1 mm of the speed sensor and the smooth side of the magnet should be facing the speed sensor. Should an error occur with the system, the app will display an error code. Consider replacing the torque sensor, controller, or drive shaft. Open up the motor map menu in the app settings and you can select 1 of 3 cycle modes. The battery has a life expectancy of around 500 charge cycles. Squeeze the two outer prong connectors on the battery mount inwards, making sure the battery has a solid connection with the mount. Check the connection from the controller to the motor. See the dealer to solve this issue. No word from dealer so far. The app is compatible with all of the e-bikes in our range. Let the battery rest for 2 hours and replace the charger with a new one. Ive luckily have not had any issues. If you have a waterproof kit then push the connectors in all the way in order to ensure contact and prevent any water getting through. sedavis@fairpoint.net or tel: 850-838-4742 Switch off the eBike and allow the drive unit to either cool down or heat up to the permissible temperature. Got a new Ribble e-bike and want more assistance with how exactly it works. Press Button B (bottom button) to decrease the assistance level to the next level down until no assistance is provided. Also, check if there is any silicon interference or corrosion damage. The handlebar-mounted control unit has a bonus feature that provides a little extra assistance if you need to push the bike. Restart the eBike System. orbea gain error codes All Ribble e-bikes are fitted with the Iwoc button on the top tube. At this time, you should open the eBike app from your smartphone and can get the detailed error description. EBM App Activation 50 pts. It could be due to an improper connection between the controller and the display, causing it not to receive critical information; electric bike error code 30. Connect the charger to your computer using the micro-USB port. If there are, chances are youll have to take it to your local Orbea dealer to have them clear the faults. Uncomplicated, painless, and very sleek. If the problem persists, contact your eBike dealer. Contact us for further assistance. Electric bikes light lines power output failure or assist light error. If the hall sensor is loose or has silicone interferences blocking its connection from the controller to the motor core, then this error is likely to appear. The chief editor of this site, eBikeBuster. After completing my graduation in mechanical engineering, I worked for a renowned e-bike manufacturing company as a technician. If the system locks, please restart the eBike System. In the meantime, if you continue to ride with the range extender connected it will clear the fault once the main battery discharges a little. Make sure your ebike is powering on and your display panel lights up. If you wish to bypass the first 2 levels and go straight to full assist you can of course cycle straight through the levels. Regardless of whether you have a bicycle or not, the Ebikemotion app can help you arrive at any destination through smart, bike-specific mapping. Excessive charging temperature. Besides his business, he loves to do research on different aspects and share his findings with others. Seller claimed it was a faulty PAS (Hall effect) sensor, but it was something more obscure (Phase III connection error: Erorr code 24), which sounded more motor like to me. If you drop below 15mph the motor will automatically re-engage but above 15mph it's all down to you. H\n0E The best practice is to use the manufacturer-recommended battery. Connect the bicycle to the Dealer APP and check the battery temperature. Along with 20+ other leading bike companies, Cannondale is proud to be a part of the e-bike battery recycling program organized by PeopleForBikes and administrated by the not-for-profit Call2Recycle. But you should be able to fix common and minor faults in no time by following the guides above. What if you already have power and still can not get the bike to move? 0000011148 00000 n Solution: Perform a software update or reinstall the software to rectify the product line, reboot the system. Hi my bike keeps giving the error 7 code I thought I had sorted it but it stopped going again, Hello Similarly, any heart rate transmitter chest belts must be Bluetooth (BLE) or dual Bluetooth/Ant+ enabled. A new era in the riding experience. You can specify a maximum heart rate limit and when this threshold is reached the motor will automatically kick in to provide assistance. Ebikemotion recommends using an iPhone 4S or newer, as well as Android 4.3 or newer. Right: Handlebar-mounted Trio control unit. We use cookies to ensure that we give you the best experience on our website. If the above tricks dont work for you have a look at the electric bike error codes below. The throttle seems to be signaling fine as it is showing up on my screen when I twist it, but not engaging the motor and that is when the sensor error comes up. If the error is not solved, replace the battery, Excessive switch temperature. Check the motor and peddling sensor cables. Problem is in the power supply sensor. Ray. In addition to providing key data about the bike's systems, it's also capable of recording your ride data. Confirm if all pins on the plug are straight and get rid of any silicone interference on the connection area. This year's list contains 78 items which scored a 9 or 10/10 with our tech team - this gear is the best of the best, and . It occurs when a biker pulls the throttle cable without slowing down first, resulting in abnormal responses. If this doesnt work, the speed sensor could be broken and needs replacement. If you drop below 15mph the motor will automatically re-engage but above 15mph it's all down to you. My bike HIMO C26 stop working on the display showing error code 30H Im also give my bike to see someone who understands but they cant find the problem . So, before we go for the electric bike error codes here are some general tips to solve these common problems. If you dont turn on the RE until the battery drops to the amber lamp, you will not see this problem. If you stop midway through your route, the computer will pause the timer, and restart it whenever youre in movement again. If the problem persists, contact your eBike dealer. For instance, if it is a less challenging climb, you may not need maximum assistance. Try disconnecting and reconnecting the motor cable. I went the "suggested way" and am waiting for a new charger. During the start-up procedure, the button will initially turn green to indicate everything is working correctly. Or did you get the firmware update? How does the motor work? You need to understand and troubleshoot these minor errors that may occur from regular use of your bike. Pink flash/Coloured Flash - If the LED alternates between flashing pink and other colours this indicates the bike has entered 'demo' mode. Replacing the controller may solve the issue. The colour of the flash indicates the assistance level currently selected. I am delighted with the machine super fit. Power supply problem in the HMI bus. Battery pack sensors are damaged. Avoid large power demands while this error is active to prevent deterioration. A bike that's so light that when the motor is disengaged it creates little drag and seamlessly blends into the background. To fix treadmill problems associated with slippage, align and tighten the running belt. If code persists, test with a new controller. eBike hall-effect sensor error - fix it yourself SMLRO - YouTube Then I wouldn't be too concerned. If there are no errors I would press the button with the app open to see if you can change the assist levels from the button. Ebike passion - Codes d'erreur Ebike et leurs solutions - Facebook Check for any blockage or tear. How will I know how much battery charge remains? First 4 Steps to Fix Electric Bike Error Codes - YouTube 0:00 / 11:35 First 4 Steps to Fix Electric Bike Error Codes 62,238 views Jan 17, 2020 310 Dislike EV - Customs 39K subscribers Patreon. To turn the system on, short press the button and the LEDs will illuminate. Hi: I too have an Orbea Gain. New riders may not know all these error code facts. Can you please explain if I am missing something here? To turn the pedal-assist system off, simply hold down the button for approximately 2 seconds. Press question mark to learn the rest of the keyboard shortcuts. Motor hall signal error can also occur due to inaccuracy between motor and controller. Also, the released dust particles from the brake levers can cause speed sensor error. The beauty of this system is that you are fully in control of how much assistance is offered at all times. The throttle may be loose or damaged. That said, there is so much more than these Ebikemotion bikes have to offer besides basic assist. It's an invaluable tool that enables you to monitor the charging status and other key details of the bike in real-time. New component detected not associated to this eBike system. Sounds like only a problem with the app, and nothing to do with the battery or drive system. At that point turn off the RE. Bosch Battery Pack Owner's Manual. Once you connect your bike to the app you are able to select 1 of 3 cycling modes. Have connections and connections checked. Check charge point and charger. When connected to the bike it charges the main battery when assistance is not being provided. 0000030299 00000 n This thing prevents the battery from working effectively. The speed or torque sensor errors can get some errors as they have been overused. Did you solve it? You can buy the unit separately or replace it entirely in case of damage. Seems as though it will start now but shuts down momentarily. You can try a different controller if you have one or ask for a replacement from the supplier. Speed Sensor error - Motor consumes but Speed not received from sensor. The Range Extender from Ebikemotion provides an extra 208W/h to the main internal battery on Ebikemotion's X35 systems, increasing the 248W/h of the main battery up to a maximum capacity of as much as 450W/h. The Addict eRIDE 20 is the base model at 3,999 and comes with a mix of Shimano Ultegra and 105 mechanical. Contact us for further assistance. A high-temperature error will display as electric bike error code 10. Each of which offers a slightly different power configuration for each resistance level. Should it be necessary, we can also contact Ebikemotion who can remotely log into the bike and assist with resolving the issue. 2. At which point the LEDs should turn white and then release. Do I need to/ Can I remove the battery to charge? Ebike Conversion Kits-Ebike Batteries-Ebike Accessories-EbikeCables and Spare Parts, All comments are moderated before being published, A short sentence describing what someone will receive by subscribing. Also make sure that the battery prongs line up properly. Ribble Hybrid AL e review | Cycling Weekly Tried to restart the system, couldn't even let me do that. SmartBikes / Mahle An optional range extender is also available which can be charged away from the bike. MAHLE ANT DONGLE IWOC TRIO MANUAL (ES-EN) - Issuu Check the wires of the pedaling sensor (PAS) and Motor Sensor. Once you have successfully registered, the app will automatically provide you with a LINK MY SMARTBIKE option (pictured). If you regularly use the companion app, you may see other colours appear on the control buttons. This section is intended for developers who are debugging system errors. The MAHLE SmartBike systems app allows Ribble e-bike owners to keep track of the performance of both bike and rider in real-time. Where complex systems like BMS, electric controllers are involved, error codes are helpful to understand the issue. Tutorial - Debug system error codes - Win32 apps | Microsoft Learn These errors may affect the electrical system of the bike. Solution: Try reconnecting the plugs while checking that none of the pins is bent and everything is connected correctly. 0000002866 00000 n Check sensor speed. A companion app is also available to download which displays such details on any smartphone. Many riders have a tendency of pulling back the throttle cable and let it go even without a slow release. First things first: turn on your bicycle, and make sure the Bluetooth on your phone is on. A cable then exits the bottom of the battery and plugs into the charging port on the bike which is situated just above the bottom bracket. Please let me know how to get around these problems, Hi I have recently bought an Orbea 20M and have tried many times to open an account but I just cant seem to manage it it just keeps say that I dont have internet connection when I no I have or it just says its has a problem , can you please help me, many thanks Peter, My wife has trouble working out which power level she is in on her Ribble. 'How to operate Ribble e-bikes' is a step by step guide to getting your new Ribble e-bike up and running. endstream endobj 108 0 obj <>>> endobj 109 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/XObject<>>>/Rotate 0/TrimBox[0.0 0.0 419.528 595.276]/Type/Page>> endobj 110 0 obj <> endobj 111 0 obj <> endobj 112 0 obj [/ICCBased 118 0 R] endobj 113 0 obj <> endobj 114 0 obj <> endobj 115 0 obj <>stream Your Inside Guide to the Ebikemotion Companion App - Contender Bicycles Want to learn how to get the most out of your electric bike battery? Ebikemotion Support Section Videos listed below require a Cycling Prophet account Click the owl icon to create an account if you don't have one already Introduction To Ebikemotion 50 pts. Restart the eBike System. Stop charging and allow system to rest for 30 minutes with bicycle turned off. The battery used on the bike produces higher than the required voltage. Same issue, got a new cannondale treadwell and after first charge got the pink lights. Or you could select the Custom option and set each assistance level to exactly how you prefer it. Restart the eBike System. Bikes ready for 48-hr dispatch. Switch off the eBike System. Typically this is at 4.15v - 4.2v per cell, if you only charge to 80% which is about 4v eventually the cell groups will stray and balance will affect the batteries efficiency. 0000010427 00000 n After looking at online documentation it looks like it means there is an error so I downloaded their app to try to find out and indeed it told me it was an error: BMS 201 Im Balance. Bosch Performance Line Nyon Owners Manual, Bosch PowerPack 300, 400, 500 Owner's Manual, Bosch Active/Performance Line Charger Manual, Bosch Active Line 25kph Drive Unit Manual, Bosch Performance Line 25kph Drive Unit Manual, Bosch Performance Line 45kph Drive Unit Manual. Never hurts to have 2, but is it really a firmware issue? 02. Thanks. Tap the three horizontal bars on the top left to open it, tap anywhere outside of the menu to close. Charge the battery within the appropriate temperature ranges. This unit has 3 distinct buttons that are used to control the motor system. (435) 214-7287 Well, let's say, for example, you find that the Medium (level 2) assistance setting is providing slightly too much assistance. It will switch into an emergency mode or stop working completely. c[bk8zmk~ PW Check the motor wire connection. It occurs when a biker pulls the throttle cable without slowing down first, resulting in abnormal responses. Simply plug the bike into a household socket using the supplied charger and cable. Error code 10 indicates that hall sensor connector is not connected properly. So I just got my bike and rode it for a few minutes after taking out of the box and all seemed fine. Page 4: Ergonomy GAIN TECHNICAL SPECIFICATIONS ERGONOMY SIZE CRANK STEM HANDLEBAR * The handlebar size is centre-centre. This is especially handy for riders with underlying health issues who may have been warned not to exceed a certain heart rate. Please reduce the demand. Charge system for 3 hours until error disappers. There you have the most commonly experienced electric bike error codes explained. Adjusting this will change the maximum assist put out per level, though one can never have all the assist available in level one. Bypassing the motor cable, plug connection with the controller into the motor. Title: VF - MAHLE - iWoc ONE - Quick User Guide (EN-ES-DE-FR-IT-PT-NL).cdr Author: David Tardon Barros Created Date: 2/11/2020 10:51:18 AM The lightest range of e-bikes currently available today. Bosch Active/Performance Line Charger Manual. For a better experience, please enable JavaScript in your browser before proceeding. Thus, this article will show you the electric bike error codes in detail. The male and female prongs should have a positive connection. Let it cool down before using the bike again. 0 Some use the electric assist as a training tool to become faster on their standard bike, while others use the electric assist to get out and have fun. Distance remaining of route CO2 emissions, and money saved from not using gasoline Common Destinations Your frequently-listed points of interest are listed here. How often are you supposed to 'fully charge' your eBike battery? This can be saved post-ride in the app and uploaded to Strava. 0000011073 00000 n I have replaced the throttle thinking that was the issue as the throttle never returned to the beginning position without me having to put it there manually. Yes, our e-bikes are pedal-assisted and require rider input at all times. . In truth, there were many key factors that closely matched our vision for the e-bikes of the present and future; Depending on which genre of cycling the bike is designed for, the control button can be found either on the top tube or on the handlebars. Common ebike errors may include: This error occurs when a throttle cable is damaged or loose. If thats true I cant understand how you can interpret the meaning of the colors on the iWoc ONE when you are using any particular mode. 0000002237 00000 n Rider weight, fitness, route profile, tyre width/pressure and wind strength to name but a few. Bosch Performance Line 25kph Drive Unit Manual. Press Button A (top button) to change to the next level of assistance up to Level 3. It appears when the throttle is loose and cannot return to the initial position. 500 miles on bike. There is also a Custom mode, but Im ignoring that for now. If the problem persists, contact your eBike dealer. PDF USER'S MANUAL RANGE EXTENDER - Orbea %PDF-1.5 % The button is used to: Left: Top tube mounted control unit. Sign up forin-stock updates and discounts! Error 201 despite meeting common prerequisites - Ivanti Common ebike errors may include: 1. Seems to be a common problem. Park City, UT 84060 It then started charging so I left it for a few hours. Inspect the motor sensor and peddling sensor wires. Can you please help or put me in touch with someone? With any error, the e-bike started flashing. Connect the bicycle to the Dealer APP and check the battery voltage. Open the settings menu. It commonly occurs when there is a connection issue in the mount and battery. The bike and hub driven motor drive system components are IP54 rated so are protected against splashing but not full immersion. If the problem persists, contact your eBike dealer. Error in the communication with the Battery Pack. Apple watches can be connected and will show ride data, but NOT heart rate. That voltage should match your battery. I wonder if I drain the battery and try to charge again if it will fix itself . Create an account to follow your favorite communities and start taking part in conversations. 0000030374 00000 n I went for a ride until I got the battery down to 85% and as soon as I connected it back to the charger the error went away. The whole experience with these two bikes has put me off Evans, Cannondale and ebikes in general! Restart the system. We showed what the error code means, along with some solutions. Bosch HMI & Drive Unit Manual. The battery was down to red and I charged it fully. Please install the specific Battery Pack for your eBike System. In a similar vein, smartwatches are incompatible with the app if you require heart rate functionality. The cutting-edge technology used in the X20 System is designed to create a high-performance riding experience with the best features electric and smart bikes have to offer. Copyright 2012-2022 EBR Electric Bike Review, Inc. Also operating under the name EBR. These kits are easy to install, you should only screw the battery holder to the frame, put the battery in and connect to the bike the same way the charger does. Enabling you to ride the bike just like any traditional non-assisted bike. Check your battery voltage. Insert the ANT+ dongle and all the cables and connectors inside the top tube to the seat area of the top tube. Click the owl icon to create an account if you don't have one already. Charge the battery within the appropriate temperature ranges. If the problem persists, contact your eBike dealer. Saturday: 9am6pm What should I do if my powertrek treadmill is not working? In this guide, we'll break down the X35+ motor system's functions and features and touch on the companion app. Multiple points of interest can be added to one route, making errands or pit stops a total breeze. He ordered from Amazon the SW900 ebike kit and 2000 volt battery. If you are new or planning for purchasing an electric bike, then this guide is for you. Using the navigation or maps requires a $4 per year subscription. Letting you keep track of everything from charge status to training data and performance analysis. Getting error codes are something that no rider wants to see. The display itself is used to indicate the selected power level, available battery level, and more. Continue charging. I say Feb because it hooked it up to a battery charger and tested it then to see if it was still working and had no issue with it. If the problem persists, contact your eBike dealer. Because generally, error codes indicated that there is something wrong with the bike. At times this error can be linked to the internal controller or the motor. We've received plenty of questions regarding app setup and features. Ebike.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com, Common Electric Bike Error Codes and Solutions, Electric Bike Error Codes List and Description, When the hall sensor is loose or blocked by silicone residue.