What would you do? But how about when buyers try to force the seller to accept a return by claiming not as described when its just buyer's remorse? As well as informing Amazon, tell the buyer that as theyve returned a different item (and quote all those differences) you will not be refunding. If you've changed your mind about the item, check with the seller to see if they'll accept your return. Thanks for the reply. It's tough dealing with customer service when they're all Filipinos who don't understand or care. They may reason that when sales are conducted offsite the seller (you) can avoid paying transaction fees. Also on my initial dispute call the person I talked to said that I should try and see if they buyer would take a partial refund Really wish this sub didnt have a rule for sharing names of ebayers because thats definitely someone Id add to my blocklist. On August 12th I got a decision back stating: We reviewed this case and decided to issue the buyer a full refund. This is what people are doing nowadays, so selfish. Only first-class mail can be certified. How do i handle this? Hopefully youll receive a positive decision within a couple of days and eBay will release the funds on hold. I had them call the next morning and asked them how one was supposed to prove this, and asked if it was ebay's policy to be complacent with their website being used to commit felonies. Same thing just happened to me and I was able to keep the earning. Yes it would be a pain. In your case going to the post office and having them run a report of the returned item weight (shoes should weigh a lot more than a shirt), and giving you a copy, should be enough to prove it. 03:21 PM. I asked the buyer if the package he received was damaged or opened. It also looks like the original label is a printed label, cut out and then taped on. Both early political pieces. BUYERS ABUSE POLICY Sellers should be very careful when describing items and only ship out things as described. Need advice, accidentally sent wrong item to buyers So I've only recently started selling on Vinted and could use some advice. Now I received eBay buyers protection plan email and they are asking me to go buy multiple eBay gift cards to pay for it.I feel suspicious now. I've only had to use these pics a few times but they save a lot of hassle. TECH WRITER, PRIVACY ADVOCATE AND VPN EXPERT, What to do if youve been scammed on eBay. I guess it depends on whether the item they are sending back is worth paying the shipping on. If you have been scammed, well show you the steps you can take to report it. I contacted Canada Post again and they said I can contact USPS and they can investigate and will contact them. Buyer says I sent the wrong item but the photo loo 164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. If I were shooting it I'd make it a little brighter again, but this is kinda the minimum you want to be at for a black piece of clothing. I always get a receipt of postage but buyers dont want to pay for tracking which is from $4.50 on up on a cheaper item and especially when the item costs less than the tracking shipping. It is a site to get quality at the best price and sometimes I make 50 cents. Buyer contacts me today. I mailed a limited edition eye shadow palate to Ontario Canada for $90. Thank you sooo much for putting your story on here. 4) Request return shipping label credit as buyer made false claim. So under the tracking info on Ebay, I have the tracking #s for both USPS and Canada Post. They left negative feedback telling me I sent them the wrong item and never sent them a refund, which whcih out of my control, but I posted a rebuttal of them never sending back the "wrong" item in the first place. Under our eBay Money Back Guarantee policy, if a buyer opens a return case, sellers must facilitate this. If eBay screws you and sides with the buyer like they most certainly will, you have to make yourself into the biggest pain in their ass that you possibly can. Do you have the number? 26-05-2020 Even on relatively inexpensive things, it takes 5-10 minutes to fill out those forms and pass them to ebay and creates documentation to have problem buyers removed. 04:28 PM. I asked them what the item says on the back cause the item i sent has the brand name stamped on the back the item in his photo i suspect is not that brand and will not have the stamp. Again I was told that as long as I had clear pictures of what was sold in the listing, and if I submitted pictures of what was returned and they were different, that ebay would rule in favor of me. That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos . Thx for the link to reporting a buyer theres a couple people I need to report. Disputes about the quality of the item are not billing errors. For approved returns, Mercari provides a free shipping label to the Buyer. I can't really remember what specific package I mailed it in. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. In the tracking updates for the package, it has the USPS tracking #, but then it went through customs and then, I guess when handed off to Canada Post, Canada Post supplied a Canada Post tracking #. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. The buyer receives the item but claims you sent an empty box in other words, accuses you of fraud. They always put new labels on the package, because you shipped it to the shipping depot in Kentucky, and they needed to ship it on to Canada. Today the buyer contacted me asking why it hasn't been delivered, and it turns out the buyer gave the wrong address on eBay, and therefore parcel wont reach them. If you receive the item and it is in worse condition than it was when you sent it, you can issue a partial refund to the buyer. Parcel comes back, buyer is less than helpful, I refund, get a neg. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? Further to my message above, here's a quick edit of an image of the black skirt you're selling (item164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. It seems I have no time to inquire. Report the buyer. This scam is a new twist on the offer of overpayment. The customer kept giving vague details claiming their friend was the brains behind the operation and they needed my address to mail it back. But I would like to reach more buyers. Update: EBay decided on Buyers favor despite all my proof and messages and lack of buyers messages. While doing so has no actual effect on the package itself (e. Missing Mail Searches can be initiated seven days after the items have been sent. Please check with everyone in your home and any packages you've received recebtly for any mixups with your mail. Refund, repair or return. This is a scam to watch for if you are looking for a highly popular item that is generating a lot of media attention, has a limited release, or is difficult to get elsewhere. 03:58 PM, maybe she thought it would be darker as your listing photos look darker than her photo i.e. Say that the GSP mixed up the package, and sent somebody else's package to your buyer. For things like graphics cards your best bet is to sell locally, all cash. thanks to all for your help. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Ebay always takes out the fees and send the remaining money to the Bank on file. Other platforms I never had a problem with over 6 years. I talked to manager and simply were told nothing can be done. For example, they may ask for cash, bank transfer, check, money order or even gift cards. Save the case number that the USPS gives you. Could you explain a bit what steps you take when shipping? WARRANTY AND INFORMATION. Scammers will use any available platform to trick innocent people out of their money or goods, and eBay is no exception. Anticlimactic, i called ebay, they looked at the photo the buyer sent me, sided with me and closed the case. I had a customer returned a damaged worn item sportswear and we fixed and returned back to her as they pulled the seam away after wearing to try and get a refund. I would do that myself in those circumstances. 01:37 PM, on We understand that you received your item in a different condition than when you shipped it, but unfortunately we couldn't determine that this was caused by the buyer, or that this was something in the buyer's control. eBay somehow refunded the buyer automatically when the return was delivered. Experienced scammers know this and may take advantage of sellers that are unaware of this additional burden of proof requirement. I did all of this. since I had done that and that the case was still found in favor of a buyer who would rather use ebay to commit felony mail fraud. Message 1of 30 The buyer will pay with a fraudulent check. I think most first-time eBay buyers create their account the same day they place their first order. Lol either way I wasnt surprised. Hey Im kind of new to mercari and Im really nervous. How were you able to call eBay? Over the last 2 decades, web development businesses pop up and die off faster than you can say "HTML". Never sold on Ebay before. 26-05-2020 That photo looks like your shipping label stuck on top of another shipping label. As per the returns policy you are within your rights to refuse it. If you want to understand the process of reporting a scam to police and how eBay is involved, visit the eBay Security Center. She may have forgotten she purchased this one as well but from you. Supervisor told me to hold up on Police report and wait for UPS to step in. The downside of buying online is that there is no way to verify the authenticity of the goods before you buy them. The buyer confused me with another seller. I'll have to ask her what she sees different because I know it's the same. From the "Reason for replacement" drop-down menu, select "wrong item was . Luckily I was able to contact the Global center and stop the item from shipping to the buyer. Report a buyer if you think they have acted illegally or fraudulently here. If you get the item back as a buyer you have the option to relist and recoup your outlay. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. And third, we started to build PayPal's business off eBay. I have a picture of the item preposting with the order sheet - a habit Ive got into with sending out bridal type things as these are often the people who return items. Should I contact the postal service? I have had a few people say they didnt receive their orders when I know I sent out to all of them. You send the item promptly but days later you find that the check bounces, leaving you with nothing. In my experience, the wait times are usually short and they do call within the estimated time. But so far no response from buyer. Well tonight I received the above email. 26-05-2020 New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. Log in to their [Amazon Web Service (AWS) account] Go to [https://sellercentral.amazon.com/], then click on "Manage my orders" Click the orders icon Click on the "Manage Your Orders > Refund or Replace an Order" option. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. The Buyer has three (3) calendar days to mail the item back or the Return can be nulled. I see two possibilities: either the GSP mixed up the package and sent the wrong package to your buyer, or the buyer may be pulling a scam. If youre a trusting person, you may send the item in good faith, assuming the email is authentic. Yeah you filing that stuff 100% does nothing. There is undisclosed damage to the item. That necklace couldn't have come from me. to fight them over this and go to the Phillippines is beyond annoying. The one I received is as per the photo. I lost my appeal. Usually people who does such things have a signature for example zero feedback, completely new to ebay, buy item but pay later, non-usa 3. Yes it would add cost. He immediately cancels the order and requests a refund. A buyer will offer to purchase your item and send a larger payment than required. They readily cooperate with law enforcement. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 2 yr. ago Also you can file with USPS Postal Inspection for mail fraud jalamo 2 yr. ago what is beyond infinity most expensive car ticket. Buying products through eBay is usually straightforward, but some scammers work to defraud innocent people who are just trying to get a good deal. When a problem with your order occursit doesnt arrive or is the wrong itemthe victim calls this number. NO Cash Refund for wrong purchased items. They look the same to me.. on 26-05-2020 If they do not rule you not at fault and release your funds, complain to ebay for business on facebook. Is eBay likely to refund the buyer? I saw in a similar post somebody suggested to ask the buyer to send the "wrong item" back, I guess for evidence. My problem is that the buyer wants a refund, even though they gave me the wrong address which is 100% a fault of theirs. Etsy then accepts payment at full price and authorizes the order, then pays me the full price and I ship the order. I'm not sure where I stand on this now. If you play nice, they will just tell you that it's too bad and part of business. So eBay took the loss when they refunded me. Once it arrived in Canada, they passed it on to Canada Post, who made the final delivery. Update 2: So my next step was to file claim with UPS. But at least it was worth somewhat close to what the item I sent them was worth. Some of this advice may be second nature to you, or may not apply to all sales. Particularly if the item is expensive, popular, or desirable (such as new cell phones or gaming consoles). So after I put I would contact his police,my police, UPS and US Mail Inspector there hasnt been any contact back from him. Put your blame where it belongs with Chinese sellers! I have 100% seller feedback. On the package in the picture the buyer sent I can't see the original label (the one I would have stuck on it), but on top of that is the one, I gather, that is from Canada Post that does, in fact, have that same Canada Post tracking #. Dollars. . Check to see if the image used to show the item is being used on other listings as well, or if its, There is little you can do to protect yourself if the item isnt covered by the money-back guarantee, so investigate the. If the shipped item was sold for under $750, delivery notification is adequate proof.