MacBook then doesn't work. This brings up a hidden page. Users have found that a temporary fix appears to be forcing the Smart Hub 2 to operate on only one frequency. Smart Setup usually only needs to happen once on each new device you connect to your Hub. Make sure it is fully pushed in - you'll hear a click. Guide to the BT Business Smart Hub. The handler switched off 5ghz frequency remotely. Most of the time my Mac would connect. BT is offering firmware updates to those affected. In order to be able to do this more easily, I suggest taking regular opportunities to be mindful with your daily tasks and set aside a little time to carry out a meditation practice each day.There are many, many times when you need money for something but don't have it on hand. Just plug 3rd party router into the wall mounted Openreach fibre modem. I just tried it with an old, Not sure if it was still broadcasting the SSID. Can anyone shed any light on this? - edited The unit has a minimalist two-tone black front, with the only obvious design features being a BT logo and. So first step is to go to a PC or a mobile device that has a web browser that's usable. Click a dropdown for your model of Hub. Turning off 5GhZ on the router is indeed a workaround but the WiFi speed was pathetically slow so this isnt a solution. My conclusion, which might well be wrong or oversimplified is that the Smarthub can be considered to be two separate devices, that is, a modem and a router, with a distinct internal WAN interface. 1 user liked/thanked this post: You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.2. An irritating new glitch has impacted unlucky BT customers nationwide who use BT's Smart Hub 2 router. At the bottom is a setting for Bridging. all fixed. Although the simple light at the front of the Hub tells you at a glance if the internet connection's working, the Hub's bright lights can be annoying if you have the router on display, rather than tucked away in a cupboard. Switching Smart Setup on and off on the BT Smart Hub 2 BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. First, you need to connect to the router's web management page, so that you can change the settings that you want. BT Business Hubs: Help and guides for your model. Just log in to. The bug disrupts the . It should appear as soon as you connect to the Hub and open a browser. The BBC is not responsible for the content of external sites. 2023 BBC. 10:43 AM. Trouble connecting? - edited I saw another suggestion to disable the private address under Wi-fi on iOS and this has cured the problem for me whereas putting hub into wireless mode 2 and re-setting router made no difference. It looks like the 'Bridging' button simply does not work. 7:56 PM No problem. What to do if you cannot connect to a BT Smart Hub 2 Argos Support 9.09K subscribers 13K views 1 year ago In this Argos Support video, we will show you what to do if you cannot connect. Enter your username or e-mail address. The setting is on a page hidden on the home version. The yolk sac is the earliest fetal structure that forms in the gestational sac within the uterus during pregnancy. This will open the Hub manager. - edited I found only devices that left the house i.e my iPhone and my wifes iPhonehad the issue. This is caused by a bug in the BT Smart Hub 2's firmware (version V0.26.03.01286) which prevents devices on the 5GHz band from communicating with devices on the 2.4GHz band, and vice versa . The difference between the two models I concluded was that one of the LAN sockets has been disconnected on the FTTP version and instead wired to this internal WAN interface. Fix problems or report a fault with our troubleshooter. 01-10-2020 Millions at risk of hacking from old routers, Street fighting in Bakhmut but Russia not in control, Saving Private Ryan actor Tom Sizemore dies at 61, Alex Murdaugh's legal troubles are far from over, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. 6:41 AM. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and. Select the Link Configuration sub-tab. Enter the username and password for your BT Smart Hub 2 router. Were sorry for any inconvenience caused.. Then go to http://192.168.1.254 which is your BT hubs personal website which you can access to change settings, then click on Advanced Settings and type in your Admin password which can be found on the info card on the back of your BT hub box. The initial problem with the router is that BT has used the same SSID network name for both the 2.4GHz and 5GHz networks. The BT Home Hub 2.0 was a combined wireless router and phone. Finally, the Smart Hub will automatically choose which channel to use for your wireless networks, but read my guide on how to configure a wireless network if you're having problems and want to select the options manually. Copyright Expert Reviews Holdings Ltd 2023. 30-09-2020 Understand rental and other basic charges, Enter the admin password. I have got fed up trying to clear the problem using the instructions given by the app as has my wife! . This would be a double NAT (two router) condition which isn't recommended. It can. The lights on your hub will change to green or flashing orange as it is setting up. Were aware thata very small number of customers are experiencing anissue with their BT Smart Hub 2 connecting with multiple streaming devices on their Wi-Fi network. The app then stopped working. Then use the Orbi router in router mode. A Sonos spokesman said on the audio firm's community forum that it had been in touch with BT, who were "aware" of the issue that is affecting a wide range of devices. Enter http://192.168.1.254 into the address bar to go to the management page. Read about our approach to external linking. Try opening a browser and going to www.bt.com >, Smart Setup only works when it is switched on in your Hub manager. - Albert Einstein, buy a sonos boost (BT refunded me the cost of this when I logged a complaint). BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. Moderator and CustomerIf this helped - select the ThumbIf it fixed it, help others - select 'This Fixed My Problem', 01-10-2020 BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. On this page, you can also change the Wireless Mode, selecting Mode 1, Mode 2 or Mode 3. We hope you'll join the conversation by posting to an open topic or starting a new one. BT will be rolling out an update to all devices later this month. Cleverly, the security password is the same for both networks and can only be changed for both. The BT Smart Hub is an unassuming router that builds on the Smart Hub 5's design. Simply connect a 3rd party router to any LAN port on the hub. Both offer advantages - 5Ghz is faster with less range, while 2.4Ghz is markedly slower but with more range. on Here's how to set up your BT Smart Hub.The video below will help you understand what the different light colours on your Hub mean:https://youtu.be/rDQhkWjPJr. 4) Enter the Admin password. Smart Setup only works on a Home Hub 4, Hub 5 and the BT Smart Hub when you connect to your Hub. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, On a PC or laptop connected to your hub, enter, Enter your Admin password if prompted (can be found on the base of your Hub) and click, When prompted, enter the admin password and click. Switching Smart Setup on and off on the BT Smart Hub 2, Open a new web browser on a device connected to your Hub and type 192.168.1.254 in the address bar. As my previous experiments with a FTTP Smarthub showed (https://community.plus.net/t5/My-Router/Using-a-FTTP-Smarthub-6-on-a-Plusnet-FTTC-Service/m-p/165176) the FTTC and FTTP Smarthubs use the same firmware. Move and Roam do not connect to SonosNet so wiring a Boost wouldnt do anything that your Arc isnt doing at the moment. If at a later stage you want to find the features and services that you would have been offered during Smart Setup, you just need to log in to www.bt.com/mybt. Any customer who experiences this issue can get in touch with us and we will update their device remotely.". Then plug one end of the grey broadband cable into the port marked Modem and the phone cable into the port marked Phone., Check if your Smart Hub light is solid blue, Try again later. The question that comes to my mind is that having enabled this bridge mode in a residential Smarthub then how do you use it? "BT have let us know that they are working towards pushing a fix to affected routers over the next 4-5 weeks," said the spokesman. You can learn more about how to do this using these steps: Please be aware, turning off 5GHz could affect the speed at which other devices connect through the network and should only be considered a temporary workaround. 8:37 AM. I too have just discovered this thread, having tried to sort things out for the last week. Issue affects both Sonos Move and Epson airprinter - what was really strange was that both iPhones were hit but neither of the iPads despite the fact they all use the 5 GHz network. 01-10-2020 Vodafone Broadband: Great prices but at what cost? There are simple ways you can boost performance and get the best from your broadband. Click, Switching Smart Setup on and off on the BT Smart Hub, Switching Smart Setup on and off on the BT Home Hub 4 or Hub 5, Click the appropriate radio button to turn Smart Setup on or off and then click, If at a later stage you want to find the features and services that you would have been offered during Smart Setup, you just need to log in to. Open a new web browser Type 192.168.1.254 into the address bar This will open the Hub Manager If you want to make any changes to the hub settings, you'll need the admin password. My speed has dropped to 40Mbps on my wifi devices. This is caused by a bug in the BT Smart Hub 2s firmware (versionV0.26.03.01286)which prevents devices on the 5GHz band from communicating with devices on the 2.4GHz band, and vice versa. Click a dropdown for your model of hub. If none of these reasons seem to explain why you're not seeing Smart Setup, it could be that you are using a device that's not compatible. Use our hub light guide. Switch on your hub Step 1 of 6 An unanticipated problem was encountered, check back soon and try again Error Code: MEDIA_ERR_UNKNOWN Session ID: 2022-11-29:6bd6668cf82ade9b12484d03 Player Element ID: d2e0e7d3209e2f643e62e656d0faf011 I currently have BT FTTP, BT Smarthub 2 as the router and an Orbi System in AP mode. This isnt a viable long term solution though for me. BT did originally try playing it down until the customer service advisor tried her system while on the phone and got the same error. Thanks (I think) but not really addressing the point that there are several clearly linked issues created by one or both the BT hub firmware change and the iOS upgrade designed to increase security and reduce tracking. The remaining functionality of the hub (routing, and wifi) is not used. 01-10-2020 This thread exists to explain to customers the details of this particular issue, but it doesnt claim that every person with a Smart Hub 2 that Cant Connect to Sonos is a victim of the firmware update - only those with the firmware version reported in the original post. The steps are as follows: Step 1 Changing DNS Settings First make sure you are either connected via ethernet cable or WiFI to your BT Smart Hub. Slide the two parts of the hubs plug together until they click into place. Pretty obviously really if I look at an old BT modem. Users . Then you can use the Orbi router in Router mode.3. All rights reserved. The BT Smart Hub 2 router's default IP address is: 192.168.1.254 After typing your router's IP address into the address bar, make sure to click the enter button on your keyboard. Connect using the details on your hub Having said this it might be the key to using a FTTP Smarthub in modem only mode but I can't get my head around why this would be built into the firmware. Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. How do you change wifi settings or turn wifi off, where do you set IP or DHCP information.How do you setup port forwards or what does the port forward screen look like.An initial video on the BT Smart Hub 2:https://youtu.be/i-NVXmkCDEQHow to factory reset the BT Smart Hub 2:https://youtu.be/NcTLNIb5Q4Y The router is now displaying hidden ssid. Insert the other end of the broadband cable into the Broadband socket on your hub. 03-10-2020 Simply connect a 3rd party router to any LAN port on the hub. - edited What I wonder is if the WAN on the FTTP model can be used to connect to a Router instead of setting up PPPoE on the Hub router section. If there is a hint then a custom password has been setup. I've been following this thread ever since I had issues. I believe I was one of the first to flag this issue up to BT around 3-4weeks ago. However, abnormal sac size occurs in approximately 17% of pregnancies. Click the Separate bands switch and you'll be able to name your 2.4GHz and 5GHz networks separately. Connect your devices 11-05-2020 Improve your network security Webinar 3/17 11AM PST, Orbi Wi-Fi 5 (AC) and Orbi with Voice Mesh, https://kb.netgear.com/30186/What-is-Double-NAT, https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT, https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point, https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop. Links to user manuals and other documents for BT Hubs for broadband. AP mode is preferred if you have a ISP modem/router that can't be bridged. If you want to exit, you'll need to do this on the login step of Smart Setup. This topic has been closed for further comments. [9] It supports many of BT's services such as BT Fusion, BT Vision and BT Broadband Anywhere. 11:58 AM. It also has 4 Gigabit LAN ports. . I have an update to share with you all regarding this issue. My download speeds are now too low to stream things on my Apple TV with 5ghz turned off so Ive had to turn it back on, and now of course my Roam is no longer showing up in the Sonos app. I did this on a Deco mesh. Bridge mode has been available on Business Hubs since the original 2wire 2700HGV ADSL routers from 2006, to enable business customers to use their own routers (without built in modem). Please try again in a few minutes. Bridge mode does appear to exist on the Smart Hub. Accessing the Hub Manager using a Hub 3 or Hub 5. I dont know how crap the BT router is feature-wise (I could take a guess), but can you make a separate SSID for 5GHz and put your Apple TV on that, while leaving your Sonos gear and phone on the existing 2.4GHz SSID? Check that you're connected to your Hub's network. I would assume if you place hub in bridge mode, then any 3rd party router configured to use PPPoE and connected to one of the 3 LAN ports, can use the DSL port to access the internet. ford fiesta mk7 hidden featuresSummary of Contents for SAGEMCOM CS 50001. Smart Setup is BT's online set-up wizard. Configure PPPoE (for BT, Plusnet etc) on the 3rd party router and it should connect to internet via the DSL port. Thanks. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. Sonos tried to do a workaround but lasted an hour or so. Visit this address in your browser of choice: 192.168.1.254 Go to Advanced settings. I have disabled the bt fon and bt wifi to reduce my home network clutter. If your BT broadband home network is playing up, you're not alone. From the Hub Manager go to Advanced settings then My Network then IPv4 configuration. Model: RBK53|Orbi AC3000 Tri-band WiFi System, Insight Service: Content Filtering. A spokesman for BT told the BBC only a "very small" number of users have been affected. 11-05-2020 Connecting your computer to your broadband. better. - edited Almost instance response. So some transparency is needed so customers like myself know that this is a commonissue. How are people to fault trace if they dont know all of the possible scenarios? With the FTTC smart hub in bridge mode, it should behave just like any other DSL bridge modem (like the discontinued Openreach VDSL2 modems). Connect the cable to the hubs power port, plug it into the wall and switch it on. Hi, can anyone share their experience of switching their RBK53 system from AP mode to Router mode? On a PC or laptop connected to your hub, enter http://btbusinesshub.home or 192.168.1.254 Click on Advanced Settings Enter your Admin password if prompted (can be found on the base of your Hub) and click Ok. 9h23. Smart Setup is BT's online set-up wizard. It works on my Business Hub 6, in fact it's not even hidden. Sorry, we're still checking this file's contents to make sure it's safe to download. Also, it took a number of days for me to find this thread of communication online. 8:32 AM We recommendthat you report this issue to BT with the following information: Devices connected to the 5GHz band are not able to communicate with devices connected to the 2.4GHz band and it appears the connections are being erroneously isolated.. Links to user manuals and other documents for BT Hubs for broadband. After upgrading to BTs Fibre 900 the download speeds are so erratic I'm considering taking the BT Smart hub 2 out of the equation and using the Orbi as it probably should be to see if it helps. Try opening a browser and going to, If none of these reasons seem to explain why you're not seeing Smart Setup, it could be that you are using a device that's not compatible. To be honest whilst the Smarthub modem works perfectly competently, it is a bog standard device that can't be unlocked. Change the /internet part of the address to /routing. At the bottom is a setting for Bridging. Smart hub 2 Hidden SSID I have a new hub. Web admin interface of the BT Smart Hub 2 router. Message 1 of 2 Ditto This 0 Kudos Accepted Solutions FURRYe38 Guru 2020-06-02 11:52 AM It supports the 802.11b/g/n wireless networking standards, and the WEP and WPA security protocols. The answer is to split the networks and use 5GHz where speed and reliability are required, but use 2.4GHz where you need to go further from the router, as its range is better. - edited Named it the same as the BT WiFi and same password, so no need to reconnect a host of devices to a new network Sleepy Striker Contributor Jan 14, 2021 #15 monkeytassle said: It does but it doesn't. Any 3rd Party router should work so long as you can create a static WAN ip on that router, and then add this to the smart hub 2. 7h47. ie. We'll send you an e-mail with instructions to reset your password. 9:40 PM I have raised a complaint with BT as MacBook works fine, but app does not. BT Smart Hub 2 comes with 2 DECT antennas and integrated support for Ultrafast broadband (G.Fast and FTTH) as well as Complete Wi-Fi compatibility. The default setting just adds a '-5' to the 5GHz network's name, which should do for most people. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop, My Setup|ISPSparkLight| InternetCable 1000/50 CAX80 Modem Mode| Wifi RouterMK83+ (Router Mode) | and RBK853 (Router Mode) | SwitchesNG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30|NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR700, XR1000, EX7500/EX7700. In terms of the BT smart hub 2 connections, the 2.0 USB socket is not missing as well. The setting is on a page hidden on the home version.Navigate Advanced Settings > Log in > Broadband > InternetChange the /internet part of the address to /routingThis brings up a hidden page. Guide to 4G Assure. Sorry, our virus scanner detected that this file isn't safe to download. Connect to the web management interface First, you need to connect to the router's web management page, so that you can change the settings that you want. The BT Smart Hub 2 firmware update issue is only related to the Private Address on iPhones issuein the way that they both result in a Cant Connect to Sonos situation. Frame Size: 17 inch,19 inch or customer size. 01-10-2020 Does anyone know if a Sonos Boost would resolve the issue? My Netduma then manages DHCP under 192.168.88.1 Save Turn everything off Turn on the Smart Hub 2 let it connect, check the phone is connected, then boot up the Netduma, this should then connect and allow internet access. I think the key is to set it all up with 5ghz turned off then turn on when you are happy sonos is working correctly. I have never tried using just the modem section with a different router. How long will it take to get BT Broadband once I've ordered? You may need to reboot your Sonos devices by powering them down for 30 seconds and powering them back up. Here are some things to try: Your broadband speeds may fluctuate for up to 10 days while we perform tests to ensure you get the best possible speeds and connection. What? - edited After raising a complaint with BT I had yet to hear anything from BT. However, I agree with some of the comments. Steps taken from a post on the BT Community. After trying to set bridge mode and saving (the save appears to hang) I eventually. ensure Sonos all working correctly via boost with 5ghz still turned off. 6:38 AM Well update this post with any further newsas and when we receive it. (the macaddress is the same as the wifi router apart from a few letters. This wasnt an option for me however as my router isnt near any of the speakers. "I can only connect the Sonos app from my iPhone, MacBook and iPad when connected to the 2.4Ghz band, which means turning off 5Ghz," said BT forum member sl_strachan. You can turn Smart Setup on or off in the Hub Manager. BT Smart Hub settings - make your router faster and less annoying. Were aware of an issue affecting Sonos users with BT Smart Hub 2 routers that causes problems with connecting to players in a wireless configuration. Quite a long story how we got to the below but in short the way the issue was resolved for me was the below: Three other work colleagues (all with BT) have since done the above and all their systems are working ok now also. Therefore, we can consider this issue closed. Every time you connect a new device to your Hub, it guides you through setting up all the BT features and services available on your device. Works fine. You'll find it on the back of the Hub if you haven't updated it. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. No, wiring a Sonos Boost would achieve the same effect that wiring any other Sonos player would. Manage your hub, change your Wi-Fi settings and find out what your Plusnet router lights mean. I have a new hub. "I've been having the same problems and have been tearing my hair out," said BT forum member Rawberry. Been running flawlessly for 2weeks now since running the system in this set up. Viewing the status of your Smart Hub 2; Changing the wireless settings on Smart Hub 2; Restricting the wireless devices that can connect to your Smart Hub 2; Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2; Using Smart Hub 2 as a modem only; Controlling the time when devices can access the internet on Smart Hub 2; Creating a Port . How to access the Smart Hub Manager; Download the Business Smart Hub 2 user guide; Using. Time will tell if this is a permanent fix but its worked this evening. Configure PPPoE (for BT, Plusnet etc) on the 3rd party router and it should connect to internet via the DSL port. Click OK. Can Nigeria's election result be overturned? 8) Wait for your devices to reconnect. In fact, if you sign up to an ADSL broadband package (offering average speeds of 10Mbps), BT will send you a Home Hub 4 rather than a Smart Hub 2. Switched it off on iPhone, instantly worked for the app. 30-09-2020 I didnt find this to be the case - with 5GhZ turned off my BT service was virtually unuseable. It can also be used as a VOIP phone through BT Broadband Talk. Announcements, Guides & Community Updates. Instead of responding individually it would be better if someone in a position to offer an overview could post a useful summary of where we are and what does/doesnt work. Unless of course it's legacy code carried over from Home Hub 5s, which has this WAN interface on their FTTC hubs. BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. 01-10-2020 This restores your factory settings and wipes your Hub's memory about which devices have already completed Smart Setup. Having switched off the 5GHz band I was immediately reconnected and I have lodged a complaint with BT. No idea how 2.4GHz can be too slow for any video streaming. To view the router settings, go to http://192.168.1.254. BT have advised me this a fix should be out this week. 1) Open a new web browser on a device connected to your Hub and type192.168.1.254in the address bar. Anyone that still experiences issues on the latest firmware, please create a new topic or get in touch with Sonos Customer Care. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. Broadband speeds I saw the post about the public/private. https://kb.netgear.com/30186/What-is-Double-NAThttps://kb.netgear.com/30187/How-to-fix-issues-with-Double-NATCouple of options,1. Using the BT Hub Manager This is so you can learn about some of the most important features of your BT Broadband package. Check that you're connected to your Hub's network. Guide to the BT Business Smart Hub 2. I connected a laptop via ethernet into it. BT's Home Hub 5 is similar to the other home hub's in terms of features and design. "Common sense is the collection of prejudices acquired by age eighteen." So I come back to my original question, having found this internal switch then how do you use it on a FTTC Smarthub 6 without access to the WAN? Your broadband can be activated any time up to midnight.