Step 2 worked for me. Go to our email log in page > to log in to your BT Mail inbox. Users . So I can only addut, the BT have done a software update, and screwed up the internet to WiFi . One of the most effective tricks is the easiest. If your computer does not automatically update the driver to the newest version, you may need to install it manually. Right-click "Command Prompt", and click "Run as administrator". I disconnected my VPN and it worked. Thank you! Tried all options. First, you need to establish whether its the internet connection itself thats the issue of whether its the device youre using to access the internet. 2. 25-06-2020 15-08-2020 Check your BT Hub is switched on and check the wireless light is on, Make a note of your Hub's network name (also known as an SSID) and wireless key (password). I tried many methods myself. On turning the hub on, it goes to flashing orange, steady orange with orange broadband 'b', the 'b' then stops and the light then goes blue. Move on to the next step below. A well constructed set of procedures which were easy to follow and solved the problem at step 4. If this is the case, you can run the Network troubleshooter to fix the error. That's the main reason I bought this device. 1. If all of your devices on the network have a WiFi connection but do not have access to the internet, it is likely that you have a problem with your router or modem. Click on, You will now be asked to enter your Hub's wireless key. If your computer has built-in wireless, turn it on by either using the wireless switch (if your computer has one) or activating wireless from within the wireless software. I first tried options 11, 13 and 14 in random order, without success. I now see the Router light on the extender turn green. Disconnect and then reconnect to your WiFi. Again, you will need internet access to do this, so either establish an Ethernet connection or move to another device with working internet access. Unfortunately, you will need to set everything back up again, including updating default network adapters and reconnecting to your local network. When BT Homehub was first introduced, it was designed to work in conjunction with the BT Fusion service. Learn about your Hub. If you have changed the password but forgotten it, refer to the Hub user guide or consult BT for further instructions. 1. I had tried several other troubleshooting websites beforehand, but to no avail . If you find there is no dial tone or a noisy line, you can report a fault via the My BT app on your mobile phone or by logging into your account via the This is the correct way to open the Network & Sharing Center. If there are no lights, check the power cable is in firmly, and connected to the mains. Status: Inactive. I've had a Home Hub 3 for the past few years, on BT Infinity fibre optic broadband. Some providers must list your router MAC address in order for you to receive internet. Took a long time to find this VERY useful information. I am using wifi then get the message connected but no internet, or wifi disconnected. Once you've done this, click. Start adding back the extra components, and when your internet access drops again, you have found the faulty device. If this doesn't work check the status of the lights (see below). In most cases, a firewall or antivirus software is the culprit. Time-saving software and hardware expertise that helps 200M users yearly. Thanks! Press the Power button again until all the lights come back on. There is an option to restrict access to devices as required (to limit use by kids etc). In this post, we have described three solutions that you can use if your PC was unable to connect to the BT Hub. Either your computer shows that there is no internet connectivity at all or that there is a connection but that you cant access the internet. You can access your routers management console from any web browser. The five-year programme will see the company shift from having around 300 locations in the UK to around 30, with a focus on creating new, modern workspaces. Check your internet access again. After nearly a week of no wi-fi, and no solutions, I stumbled upon your website. On Monday no lights on the Openreach modem were on. Today's BT Hub is designed to act primarily as a wireless router for enabling wireless internet connectivity. It may take a few minutes for the lights to settle. Let the process finish without interfering with your router in any way. At confirmation, I connected my phone and PC laptop. So, grab another device and see if the issues are the same on that. XP PC was on TalkTalk. Basically, the frequency of your router determines its overall speed relative to its reach. Thank you! The BT Home Hub is a wireless Internet router from BT.It is based on the IEEE 802.11g standard and also supports IEEE 802.11b devices. in. That is it. Step 2 worked for me. To fix this, you need to log into the admin section of the Hub: remove the slide-out tab from the rear which will display the admin password. 2) Or forget router Wi-Fi network on mobile device temporarily , connect back to router Wi-Fi by putting in password manually to examine Wi-Fi password. Reset your TCP/IP configuration using the Command Prompt Bt Home Hub - posted in Web Browsing/Email and Other Internet Applications: Hi all, I am having a problem with my bt home hub software.I can connect to the internet ok but when I click on the hub . Here is how to temporarily disable Windows Defender Firewall: Do the same with any other antivirus or firewall software that you have installed on your computer. If your device supports WPS, just press the WPS button on your Hub - it's a quick way to connect. If you have a router and modem, power both off and unplug them. He also covers smart home tech, mesh Wi-Fi and electric bikes. Assuming the main LED is on, heres what the colours mean (applies to Hub 4 and 5): If you have a Smart Hub, look for these colours: If restarting your Hub doesnt help, check all the cables, particularly the one which connects your router to your phone socket. Click, To check you're connected to your Hub, click on the. If you're using a laptop with built-in wireless, turn wireless on by either using the wireless switch (if your computer has one) or activating wireless from within your wireless software. Connect your phone to the Hub's Wi-Fi network. in. To reset the BT Home Hub (4 or 5) to factory setting, follow the guidelines below: Note: If the problem is not related to BT Hub, resetting it might not resolve the issue. The problem (rarely) occurs but its on my desktop PC which is Ethernet connected. Next, click on a dropdown to get help connecting different devices and operating systems. They're on the back of your Hub. Learn How to Fix This Common Yet Elusive Windows Errorif(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'troubleshootingcentral_com-medrectangle-3','ezslot_6',109,'0','0'])};__ez_fad_position('div-gpt-ad-troubleshootingcentral_com-medrectangle-3-0'); Lets start with understanding the problem. If we haven't got yours covered then check the manufacturer's site for more help. Now says no Wi-Fi networks found. Thanks a lot. Now, connect the BT Hub to your other router with an ethernet cable - and you're done. Unknown Devices using my BT homehub. Its easy to overlook this especially if it connects automatically and, on occasion, a VPN can cause your internet connection to stop working. Solution 6 did the trick. I can't set upnp or port forwarding. If you have changed the password but forgotten it, refer to the Hub user guide or consult BT for further instructions. Type in " settings " into your computer's search bar. Thank you thank you thank you.! Sometimes, an outdated driver can prevent your computer from connecting to the Internet. If you regularly update your computer but dont update your hardware drivers, you may end up with a communication error between the two due to an out-of-date network adapter driver. Worked for me too after trying everything else first. I suspect it may be a weird compatibility issue with Samsungs wifi hardware. If you are having troubles fixing an error, your system may be partially broken. If you're still in warranty you might want to consider invoking it as I don't see another solution. Use Windows Network Troubleshooter. If your internet service provider is not experiencing an outage, your router is likely the source of the issue. Thank you so much for your clear informations. Test to see if the no internet issue is resolved. Copyright Windows Report 2023. Step 2) WD My Cloud has inet access, feature is turned on, and it says: "Connection Status Connected (Relay connection established)" so skipping to Step 5. Thanks guys!! To do this, try to connect the PC via an Ethernet cable. Alternatively, your internet service provider may be down. 06:15 AM You are brilliant. Just plugging the ethernet cable in, icon says connected, but clicking IE displays 'could not be connected' Here are some errors you may see: Chromecast Setup: Unable to connect to Chromecast BT Home Hub 4 user guide BT Home Hub 5 - Information and troubleshooting guide (for Fibre you install yourself) 1. Plug the modem in first, after about 30 seconds, then wait another few minutes before powering on the router. With some public wi-fi networks, you don't need a password. Just unplug the power cable, wait a few seconds and plug it back in.) The test socket is your main socket. BT Home Hub 4 and Hub 5. In this window, double-click on "network adapters" to expand it. Either of these options will point your browser directly to the Hub Manager web portal, at which point you are ready to begin tweaking all of the details related . I select "Automatic date and time" in General Management > Date and time and the problem was fixed. This is a fairly new computer too. After a few moments, the central light will change to blue, while the Broadband light turns off. Option 6 DNS server address was wrong . As a BT Broadband user you get access to a wide network of wireless hotspots, mainly through other people's Hubs. If you are unable to connect to the BT Home Hub router, we have good news! Nice job . best broadband deals. We have 2 PCs connected to the router via Ethernet cables. If you have third-party security software on your computer, try disabling it to see if the problem resolves itself. Thanks for the helpful guide. The problem with the WiFi Connected No Internet issue is that it can stem from several different sources. BT Fusion was discontinued in 2009 following the introduction of cheaper alternatives to its communication protocols, namely services such as Skype. Follow the methods in that guide if you think you might be experiencing that error instead. Fix #6 seems to be missing something. We recommend installing Restoro, a tool that will scan your machine and identify what the fault is.Click hereto download and start repairing. I had the same problem and I figure it out that the tablet was outdated. Ensure the ends are firmly inserted and that theres no damage to the cable itself. These errors occur because of the Smart Setup enabled on these routers for BT broadband customers. Tried and tested, this fixes most problems. Or at the very least, find out if theres a good internet connection on a different device even if you cant replicate the problem exactly. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and 5Ghz. 21h41, I'm so glad I decided to come on here and saw this. However today ALL our mobile devices have stopped working We have great WiFi signal, but they all say, No Internet access . So I can only addut, the BT have done a software update, and screwed up the internet to WiFi interface!. Turning off fast startup cleared up my problem. 04-10-2021 To do that, open your Android Settings and navigate to "WiFi". You will want to find the root cause of the problem before you start adding back any component that interacts with your internet connection. regex remove everything after last slash It might just be a configuration issue, but you may have to replace that hardware piece. It has become a powerful tool to fix network connection issues and may be able to rectify your problem right away. Make sure you've ticked "Remember this network". On the upper right side of the Properties window, click. Whenever your computer behaves unexpectedly, its a good practice to run a full malware scan. Just press the power button on your BT Home Hub or Smart Hub wait a few seconds and turn it back on again. This helped me resolve my laptops connectivity issues! For users of the BT SmartHub system, accessing the system and administrative settings embedded in this hardware can be accomplished relatively easily. It works with the existing BT Fusion service . Some teachers will be online but other will get a no internet connection. Visit the router manufacturers website, search for the. This is a white box that connects to your BT Hub. Update the network adapter. When you experience a network issue like WiFi connected without internet, you should remove all additional components from your network, including switches, WiFi repeaters, range extenders, etc. At times, when this problem occurs, the cause might be related to your PCs Wi-Fi/network connectivity. Common causes for internet connectivity issues include:if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'troubleshootingcentral_com-box-4','ezslot_11',111,'0','0'])};__ez_fad_position('div-gpt-ad-troubleshootingcentral_com-box-4-0'); To solve this problem, we must determine if the issue is isolated to one device or if it is impacting the entire network. Dont even remember turning fast startup on but that seems to have been the issue! In the bottom right-hand corner of your screen, right-click on the network icon in your taskbar and select the , Ensure that both the IP address and DNS server address are set to be obtained automatically, then hit, In the top left corner of the window that opens, click , This will open one more window displaying how your IP address and DNS server is obtained. This check will help us narrow down the likely cause and then the correct method for solving your no internet access problem. make sure that your router is properly connected to the internet and that it is receiving a good signal. BT Smart Hub. Did not work. We use a BT Homehub both wired and wirelessly. Use the search to find instructions for your particular device. Then, visit the motherboard manufacturers or WiFi card manufacturers website, download the latest driver version, and manually install it on the computer with the WiFi connected but no internet issue. Here are 6 quick steps to fix your BT broadband internet connection back up and running.